Director, Project Management

Director, Project Management– Pune, India        

Are you ready to lead transformative Digital initiatives at a global scale? How about offering up your skills in a global business that is committed to moving money for better? Western Union is seeking a Director, Digital Project Management with deep expertise in Digital technology, particularly in funds-in operations.

Western Union powers your pursuit.

As a leader of the PMO, you will oversee the planning, execution, and governance of programs focused on Digital capabilities—including online, mobile platforms, bank transfers, wallets, and alternative payment methods. You’ll align these initiatives with business strategy, optimize resource allocation, and ensure delivery excellence across a global portfolio. This role requires close collaboration with product, engineering, compliance, and operations teams to drive innovation and efficiency in how customers fund their transactions.

As a leader of the Program Management Office (PMO), you will be responsible for overseeing the planning, execution, and governance of all Technology projects and programs within our organization. This pivotal role involves aligning data initiatives with strategic objectives, optimizing resource allocation for data projects, and ensuring successful delivery within scope and budget.  You will also serve as the administrative leader for the PMO team based in Pune, India, fostering a culture of accountability, collaboration, and continuous improvement.

This role will help regional and product business leaders make informed decisions based on data-driven insights about which investments to pursue, continue, modify, or terminate. It involves assessing the performance, cost, and risks associated with each component of the Technology portfolio, as well as considering factors like business value, return on investment from data initiatives, and potential synergies among different data projects. You will manage a global team of Project and Program Managers, ensuring their Technology projects are successfully delivered on time and within budget.

Role Responsibilities

• Mentor and develop a global team of project and program managers with a focus on Digital domain knowledge and delivery excellence.
• Provide executive-level updates on the status of Digital programs, highlighting key metrics such as authorization rates, funding success, and latency.
• Champion continuous improvement in Digital technology delivery processes, leveraging agile methodologies and data-driven decision-making.
• Identify and mitigate risks related to Digital processing, transaction integrity, fraud prevention, and system scalability.
• Oversee the successful delivery of Digital-related projects, ensuring they are completed on time, within budget, and meet quality standards.
• Drive PI planning and roadmap execution for initiatives involving Digital gateways, acquiring banks, digital wallets, and real-time Digital networks.
• Partner with product, engineering, and compliance teams to deliver scalable, secure, and efficient Digital solutions across multiple geographies.
• Lead the execution of technology programs focused Digital capabilities, ensuring alignment with business goals and regulatory requirements.

Role Requirements

• Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field, plus 15+ years of progressive management experience, including large-scale project management and personnel management.
• Minimum of 5 years of experience in the Digital domain, with a strong understanding of funds-in operations, Digital gateways, acquiring banks, and digital wallets.
• Proficiency of Microsoft Office/Google products including Word, Excel, Outlook, Google Docs, Google Sheets, Google Slides, and familiarity with Digital analytics tools such as Power BI or Tableau.
• Ability to interpret, adapt, and occasionally deviate from established practices and procedures for new situations and problems related to Digital quality, integration, and analysis.
• Ability to motivate and influence others to embrace Digital-focused decision-making and continuous improvement.
• Ability to develop, plan, and implement short and long-range goals, establish priorities, and organize resources within the Digital Technology landscape.
• Strategic planning and organizational development knowledge and skills, with a focus on integrating Digital Technology into broader business strategies.
• Self-starter/leader who can anticipate department needs in a proactive manner regarding Digital acquisition, analysis, and deployment.
• Strong interpersonal skills and the ability to work collaboratively with individuals at all different levels in the organization on Digital-related projects.
• Superior leadership, coaching, and mentoring skills, including the ability to lead a high-performing Digital Technology team.
• Ability to communicate effectively at a technical or non-technical level, depending on the audience, concerning Digital infrastructure and strategic implications.
• Outstanding facilitation and communication skills, including the ability to inspire others towards Digital-centric goals.
• Experience in analyzing Digital data and using this data for process and program improvements and to inform Digital strategy.
• An analytical mindset with great problem-solving abilities, particularly in identifying and resolving Digital-related challenges.
• Excellent organizational and leadership skills, with proven ability to build and lead high-performing Digital-focused Technology teams.
• Excellent written and oral communication skills, particularly in translating complex payment technology concepts to both technical and non-technical audiences.
• Outstanding knowledge of Digital processing, reporting, budgeting for Digital projects, and the Digital technology lifecycle.
• Excellent knowledge of performance evaluation techniques and key metrics for Digital initiatives.
• Strong technical understanding of Digital infrastructure, transaction flows, and integration with financial systems.
• Certification PMI-PMP, PMI-ACP, SAFe, or other relevant Technology certifications will be a plus.
• Demonstrated experience leading cross-functional teams in the delivery of Digital technology solutions across multiple geographies.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Cab Facility
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.