Dy Manager - Welfare Officer (Canteen)

Responsibilities & Key Deliverables

• As the Deputy Manager - Welfare Officer (Canteen) at Mahindra & Mahindra Ltd, you will play a pivotal role in fostering harmonious industrial relations within the plant. This includes managing interactions with unions, overseeing long-term settlements, and ensuring effective grievance redressal and disciplinary processes that align with company policies and statutory requirements.


• Your responsibilities will extend to ensuring full compliance with labor laws and regulations, managing contract labor, and maintaining a safe and secure working environment. You will administer plant-wide operations including transportation and facility management, while strategically planning workforce requirements to optimize the right mix of skills and cost efficiency in line with organizational goals.


• Additionally, you will initiate and lead training programs to educate employees about advanced technologies, process modifications, and safe work practices aimed at enhancing productivity and workplace safety.


• Developing and driving cultural transformation initiatives is key to your role, promoting teamwork, continuous improvement, and precision in execution. You will design and implement employee engagement programs to build a workplace environment that excels in employee satisfaction and retention.


• A critical part of your role involves crafting capability development plans for blue-collar workers to meet defined organizational goals related to production quality, cost, delivery, safety, and morale (PQCDSM).


• Strong leadership will be required to build and maintain positive relationships with union representatives and empower informal leadership among blue-collar staff, ensuring fair negotiations and sound labor relations. You will continuously assess risks associated with industrial relation decisions, build robust partnerships with government entities, labor federations, and community stakeholders, and proactively respond to evolving labor trends.


• You are expected to constantly review and improve existing corporate social responsibility and communication systems, driving continuous improvement and adopting best practices.


• With a service-oriented mindset, you will represent the welfare function to internal and external stakeholders, demonstrating accountability, empathy, and responsiveness to all employee concerns.


• Empowering and coaching your team to deliver excellence in their roles, you will foster a collaborative environment that values welfare and well-being.

Preferred Industries

Education Qualification

The preferred educational background for this position includes advanced qualifications in personnel and labor management fields. Candidates holding a Post Graduate Diploma in Personnel Management, a Master's degree in Social Work, or a Master of Labour Studies will bring essential theoretical knowledge and practical insights into labor relations and employee welfare management.

These qualifications provide a strong foundation in understanding industrial relations frameworks, labor laws, organizational behaviour, and welfare program design, which are crucial for effectively managing the complex dynamics of a unionized plant environment.

Additional certifications or training in human resource management, workplace safety, or legal compliance will be advantageous in enhancing your capabilities to perform the multifaceted responsibilities of this role.

General Experience

A minimum of 15 years of progressive experience is required, preferably with exposure to managing industrial relations across multiple locations and states. This breadth of experience equips the candidate to navigate diverse regulatory environments and cultural contexts, vital for ensuring compliant and effective labor relations practices in a large manufacturing setup.

Experience in settings with unionised workforces is highly valuable, demonstrating a proven track record of managing complex employee relations issues, negotiations, and workforce planning on a broader scale.

The candidate should have demonstrable experience in strategic planning, stakeholder management, and program execution, contributing to organizational development and a positive work environment.

Critical Experience

Critical to this role is prior experience serving as Head of Industrial Relations or in a senior labor relations leadership capacity in a small to medium-sized unionised manufacturing plant.

You should have successfully led and signed multiple long-term settlements (at least 5-6) in similar settings, showcasing strong negotiation skills and an in-depth understanding of labor dynamics and trust-building with union partners.

Experience in developing and implementing comprehensive employee relations strategies at the plant level is essential. This reflects your capability to align labor relations with organizational objectives and establish effective frameworks for workforce engagement and dispute resolution.

Proficiency in partnership-building with local industry groups, labor authorities, and government bodies is a key requirement, demonstrating your ability to influence and collaborate across multiple external stakeholders, thereby fostering a cooperative industrial environment.

A deep understanding of local labor laws, regulatory compliance, and best practices in employee welfare management is expected to guide decision-making and strategy execution effectively.

System Generated Core Skills

System Generated Secondary Skills