Email Support Executive (Social)

Summary

Responsibilities

• Manage and resolve customer complaints and escalated issues through email and social media channels with professionalism.
  
• Deliver high-quality customer service by responding promptly to inquiries and providing accurate solutions.
  
• Analyze and troubleshoot technical or service-related problems to ensure effective resolution.
  
• Maintain precise typing speed and accuracy while drafting professional correspondence.
  
• Adhere strictly to established quality standards and turnaround time (TAT) targets for all tickets.
  
• Provide specialized support via email platforms, ensuring clear and concise communication.
  
• Monitor and respond to customer interactions on social media platforms to maintain brand engagement.
  
• Utilize excellent written English skills to craft clear, grammatically correct, and professional messages.
  

• Minimum of 1 year of relevant work experience in a support or customer-facing role.
  
• Proven expertise in handling complaints, escalations, and problem-solving scenarios.
  
• Strong proficiency in customer service principles and social media support protocols.
  
• Exceptional typing speed combined with a high degree of accuracy.
  
• Demonstrated ability to maintain strict quality control and meet turnaround time deadlines.
  
• Advanced skills in written English communication suitable for professional environments.
  
• Experience with email support systems and social media management tools.