Engineer I - Software Development

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Responsibilities:
- Oversee functional service management operations, handling queries, and simulating cases for bug analysis.
- Manage a team of Leads, Specialists, and Professionals to ensure efficient service management operations.
- Ensure that functional teams possess in-depth business and product knowledge to address service-related challenges.

Knowledge:
- Expertise in service management processes, bug analysis, and issue resolution.
- In-depth knowledge of business processes and product modules.
- Strong understanding of service management strategies and customer experience.

Skills:
- Strong leadership and team management skills to guide complex functional teams.
- Problem-solving and analytical skills to identify and resolve service-related issues.
- Excellent communication skills to interact with both internal teams and clients.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!