EV 2 Wheeler Technician - Karnataka

1.   Customer Handling

• Receiving customer with smile and greet him
  with Politeness, courteousness and professionalism
  
• Verify the service requests made by
  customers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as well
  as face to face discussion
  
• Customer communications about repair
  updates
  

 2. Diagnosis

• Analyse and Diagnose the Scooter to
  identify number and type of repairs applicable
  
• Update the diagnosis report in the WMS
  (Getafix)  
  
• Perform repairs & final inspection on
  the vehicle if the desired repairs as per the customer Voice is performed
  

 3. System Handling

• Track the Customer complaint in Zendesk and
  update the system on live basis
  
• Operate Workshop Management System
  (Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timely
  basis in both CRM and WMS systems
  
• Check for scooter health in Telematics
  Command centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equipped
  with knowledge on OLA Scooter
  
• Could able to repair/replace all the parts
  of the scooter
  
• Ensure he/she is updated on OLA technical
  curricular, news bulletin on EV
  

• Process adherence at Experience Centre and
  also ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreign
  materials and fit for serviceability
  

 6. Parts Operation

• Auditing the inventory and ensure system
  and physical inventory is same
  
• Perform GRN and maintain Inventory at
  Experience Centre
  
• Ensuring Warranty part reverse logistics to
  the Mother workshop
  

 7.   Safety and Compliance

• Wear Uniform and Protective Gear while
  repairing scooter
  
• Use Protective Gear and proper handling of
  Tool Kits while repairing scooter
  
• Ensure fire fighting equipments are in
  place to ensure fire handling
  

Requirements

• Only male candidate.
  
• Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
  
• Min experience: min 6 months experience in an automobile industry in service sector.
  

Benefits