Executive - AV Services

This opportunity is for Noida new office and since KGSMPL is not present in Noida this position will be hired under KGSMPL Gurgaon location.

Experienced professional in Audio/Video and collaboration services to manage AV endpoints and oversee daily AV operations.

• Strong knowledge and administration experience in Audio/Video Conference infrastructure platforms.

• In-depth understanding of hardware platforms, including Microsoft Teams Rooms and Webex audio and video conferencing solutions.

• Experience in Microsoft Teams Room and Webex setup, configuration, and troubleshooting.

• Hands-on experience in AV device integrations, including Crestron, Lightware, DSPs, and Clear One equipment.

• Troubleshoot, analyse, and manage critical and high-priority tickets related to video conferencing issues.

• Handle setup, configuration, and troubleshooting for large-scale town halls in hybrid mode.

• Oversee training room AV setup, ensuring seamless audio/video performance.

• Develop and maintain standardized configurations for video endpoints and prepare knowledge base documentation.

• Create and maintain operations documentation, including server and endpoint configurations.

• Conduct daily system health checks and proactively identify potential issues.

• Assist with AV/VC services during executive meetings, town halls, and multiparty conferencing events.

• Work closely with third-party AV engineers for daily infrastructure checks and ongoing AV operations.

• Recommend and implement necessary upgrades for MTR devices and other AV endpoints when new firmware or updates are available.

• Maintain AV devices and endpoint licenses, AMC of assets and work on yearly renewal.

• Min. 3- 4 years’ experience in IT industry with mostly focusing on implementation of Video Conference infrastructure.

• Candidates with MTR, Extron, Lightware, Yealink, Crestron certifications are preferred.

• Strong interpersonal skills and personality with high customer service orientation

• Demonstrate good judgment in selecting methods and choosing the right options for setting up the conferences