Executive-Customer Care Non-Voice-Back-End

Must have knowledge of HTML, XML and CSS
Competencies & Skills

• Good communication skills, written and verbal


• To be able to work well as part of the team and maintain a positive attitude


• Computer literate and possess good keyboard skills.


• Able to multitask and prioritize work schedules

Role & Responsibilities

• Maintaining individual stats – Quality & operational.


• Adhering to delivery timelines specified by the clients.


• A Team player and should have an eye for detail to highlight and identify issues, work completed real time.


• Manage daily capacity well to deliver numbers and reports required for the day.


• Multitask and be able to prioritize and manage tasks well.


• Fluency in MS office applications to manage various files and trackers efficiently.


• Flexibility to absorb adhoc tasks.


• Schedule adherence 


• Adherence to company policy & procedures.

Primary Responsibilities

• Amendments of the styles if they reflect incorrect.


• Coordinating with different teams to get the tasks done.


• Working on additional adhoc tasks.


• Day to day communication with Brands.


• Completing daily set targets.


• Preparing monthly reports.
  
  
  
  Graduation required