Fault Management L2 Engineer 3

As a Fault Management Engineer in Managed Services (MSE), you are responsible for keeping the network running and proposing/conducting network upgrades based on business requirements. Covers technical management and operation of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

 

Responsibilities: -

• Fault management/configuration of 5G SA Core Network.

• Coordination with Project teams for HLD/LLD/TOL/Design reviews

• Hand-in-hand coordination with the project for network integration activities

• Handle the Trouble ticket/CR within SLA

• Customer Issue handling and ensuring the end customer services are maintained

• MOP/WI preparation for the activities and new learnings

• Prepare, implement, and verify the configuration and integration of a Node / System

• Coordinating with the care team for finding and analyzing the RCAs

• Guiding team members to execute complex & critical configuration changes 

• Tracking of issues related to tools and timely escalation as per pre-defined matrix

   

• Attending governance calls with region and internal teams. Also responsible for analyzing and implementing feedback from customers. 

Must Have:

• A Bachelor/Masters' degree with 12+ years of experience. The candidate should have relevant technical experience in the Ericsson IMS Core Domain (5G Core Nodes CSCF, SBG, MTAS, IP Works, EMM.

• Knowledge of Cloud Native Architecture and experience with Microservices, Kubernetes, Docker, and containers

• Excellent knowledge of 5G Core IMS Architecture Interface and Protocols.

• Hands-on experience on 5G/LTE/VoLTE E2E call flows.

Good to Have:

• Good exposure to IMS architecture with all the nodes

• Good understanding of Service-Based Architecture concepts/Network Slicing

• Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology - 5G SA Core Vendor /Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EM.