Job Description – General Manager – Mall Operations

Job Summary

We are looking for an experienced General Manager to lead overall mall operations, financial performance, tenant management, statutory compliance, and revenue growth at Triveni Mall, Serampore.

Key Responsibilities

• Manage mall P&L, CAM accounts, utility recovery, parking revenue, billing, and collections.
  

• Handle tenant relationships, lease agreements, renewals, fit-outs, and grievance resolution.
  

• Oversee facility operations, preventive maintenance, energy management, and outsourced agencies.
  

• Ensure statutory compliance, fire safety, lift operations, and other applicable regulations.
  

• Drive footfall, mall events, marketing ROI, and tenant trading performance.
  

• Prepare monthly MIS reports, budgets, KPIs, and action plans for management.
  

• Lead and develop the mall operations team while ensuring service quality and operational efficiency.
  

Requirements

• Graduate in any discipline is mandatory; MBA/PGDM in Operations, Retail, or Real Estate preferred.
  

• 12–18 years of experience in mall management or retail asset management.
  

• Minimum 4–5 years as General Manager, Centre Director, or Deputy General Manager in a mall of 2 lakh sq. ft. or larger.
  

• Strong experience in P&L management, tenant billing, CAM accounting, lease structures (MG/revenue share), and CESC billing.
  

• Working knowledge of statutory compliance for public buildings in West Bengal.
  

• Strong leadership, financial management, negotiation, and stakeholder management skills.
  

• Experience with JLL, CBRE, Colliers, Knight Frank, Forum, South City, or Phoenix preferred.
  

• Knowledge of the Kolkata retail market; Bengali and Hindi proficiency preferred.