Global Payroll DCM Manager - Operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Manager — Global Payroll

Location: PwC Acceleration Center, Bangalore (Bengaluru)

Work Mode: Hybrid/Onsite (as per business need)

Shift: Night shift (US/Canada time zones) — openness to night shift is required

Experience: 8–13 years (relevant payroll experience)

Employment Type: Full-time

About the role:

The Manager, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US and Canada. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities

• North America focus: Lead the US/Canada payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).

• Systems & Tools: Execute payroll using Oracle Fusion Payroll, Workday Payroll or SAP/SuccessFactors Payroll; integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.

• Service Delivery: Lead validation of payroll inputs, reconcile with outputs, and address errors or discrepancies

Lead communication and coordination between PwC team, client, and payroll service providers, escalating issues as necessary and identifying potential resolutions, and regularly reporting on status

• Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.

• Vendor & Stakeholder management: Coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.

• Reporting: Monitor and manage service level agreements, key performance indicators, customer performance indicators, and support monthly and quarterly business reviews

• Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.

• Team Management: Actively listen, ask questions to check understanding, clearly express ideas. Seek, reflect, act on, and give feedback

Required qualifications & Skills

• 8–13 years of hands-on core payroll operations experience, including global payroll

exposure.

• Proficiency in at least one major payroll platform: Oracle Fusion Payroll, Workday or SAP Payroll.

• Working knowledge of UKG/Kronos (time & attendance/workforce management).

• Experience using ServiceNow for case/ticket management and knowledge articles.

• US/Canada payroll knowledge/experience (multi-state/province) is an advantage.

• Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity

mindset.

• Excellent written and verbal communication; ability to work cross-functionally

• Ensure training materials are kept up-to-date, train team members, and act as backup as needed

• Willing and able to work a night shift aligned to North American time zones.

• Payroll Certification – FPC/CPP would be an added advantage
 

Behavioral Competencies

• Detail-oriented with a strong control mindset and ownership of outcomes.

• Client-service orientation with the ability to prioritize under tight deadlines.

• Collaboration and inclusion across global, multi-disciplinary teams.

• Continuous learning and improvement orientation.

• Commit to understanding how business works and building commercial awareness

Education

• Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).

What you’ll work with

Technologies: Oracle Fusion Payroll, Workday Payroll, SAP/SuccessFactors Payroll, UKG/Kronos, ServiceNow, MS Excel

Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits

Travel Requirements

Not Specified

Job Posting End Date