Global Payroll DCM Senior Associate - Operate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Senior Associate — Global Payroll

Location: PwC Acceleration Center, Bangalore (Bengaluru)

Work Mode: Hybrid/Onsite (as per business need)

Shift: Night shift (US/Canada time zones) — openness to night shift is required

Experience: 5–8 years (relevant payroll experience)

Employment Type: Full-time

About the role:

The Senior Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US and Canada. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities

• End-to-End payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.

• North America focus: Execute US/Canada payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).

• Systems & Tools: Execute payroll using Oracle Fusion Payroll, Workday Payroll or SAP/SuccessFactors Payroll; integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.

• Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.

• Reconciliations & Reporting: Prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports; resolve discrepancies proactively.

• Service Delivery: Manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness.

• Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.

• Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.

Required qualifications & Skills

• 5–8 years of hands-on core payroll operations experience, including global payroll

exposure.

• Proficiency in at least one major payroll platform: Oracle Fusion Payroll, Workday or SAP Payroll.

• Working knowledge of UKG/Kronos (time & attendance/workforce management).

• Experience using ServiceNow for case/ticket management and knowledge articles.

• US/Canada payroll knowledge/experience (multi-state/province) is an advantage.

• Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity

mindset.

• Excellent written and verbal communication; ability to work cross-functionally and train the associates.

• Willing and able to work a night shift aligned to North American time zones.

• Payroll Certification – FPC/CPP would be an added advantage
 

Behavioral Competencies

• Detail-oriented with a strong control mindset and ownership of outcomes.

• Client-service orientation with the ability to prioritize under tight deadlines.

• Collaboration and inclusion across global, multi-disciplinary teams.

• Continuous learning and improvement orientation.

Education

• Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).

What you’ll work with

Technologies: Oracle Fusion Payroll, Workday Payroll, SAP/SuccessFactors Payroll, UKG/Kronos, ServiceNow, MS Excel

Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits