Guest Relations Officer (GRO)

Overview

The Guest Relations Officer (GRO) is responsible for ensuring an exceptional guest experience by maintaining high service standards, handling guest interactions, resolving concerns, and supporting smooth restaurant operations. The role requires strong communication skills, customer service expertise, and experience in fine dining or premium hospitality environments.

Key Responsibilities

• Welcome and engage with guests to create a positive dining experience.

• Address guest queries, concerns, and feedback in a professional manner.

• Ensure guest satisfaction and maintain service excellence standards.

• Coordinate with restaurant and service teams for smooth operations.

• Handle guest complaints and implement service recovery measures when required.

• Support reservation management and guest seating coordination.

• Build strong customer relationships and encourage repeat business.

• Maintain professional grooming, hospitality standards, and brand image.

• Assist management in improving overall guest experience initiatives.

Requirements

Requirements

Qualifications

• Minimum 12th Pass.

• Basic English and Hindi communication skills are mandatory.

Experience

• Minimum 1 year of experience in Guest Relations, Hospitality, Restaurant Operations, Customer Service, or Fine Dining environments.

• Experience in premium dining or fine dining establishments is preferred.

Skills

• Guest Relationship Management.

• Customer Service & Hospitality.

• Complaint Handling & Service Recovery.

• Team Coordination.

• Communication & Interpersonal Skills.

• Restaurant Operations Knowledge.

Benefits

Compensation

• CTC: ₹35,000 per month.

• Approx. In -hand Salary: ₹31,400 per month.

• Monthly Performance Incentive: ₹2,000 – ₹4,000.

• PF Benefits.

• Accommodation Not Provided.

• No Food Facility.

• Probation Period: 6 Months.

• Benefits applicable from Day 1.

Additional Requirements

• English and Hindi are Mandatory.

• 6 Days Working with Rotational Week Off.

• Shift -Based Working Hours (9 Hours).

• Must be willing to work in a customer -facing restaurant environment.