| Key Relationships/Key Customer | External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc. | |
| Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR | ||
| Span of control: | Geographic : National Sub-Functions: NOC, Central Operations, Field Operations, Network Security | |
| No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives | ||
| Why position exists? | Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience | |
| Key Result Areas | Network Opex < 725Cr. in FY' 27 | |
| Service Delivery as per CRDD | ||
| Network Customer Complaint Index (CCI) < 7.5 | ||
| Open Network Faults >24 hrs to be <100 | ||
| Responsibilities | Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc. | |
| ||
| MS Partners,TP Providers , IRU, and OEM AMC Management and Governance | ||
| Network Operations Audits, Assets and Security Management | ||
| Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management | ||
| Necessary | Preferred | |
| Skills/ Capabilities and competencies | Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet. | CCNA/ CCIE |
| Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW. | Virtualization and Cloud technologies | |
| Business/ commercial acumen to select, operate & manage in-house/ outsourced ops. | ||
| Good vendor managenemnt skills | ||
| Qualification | BE (ECE/ Telecom/ EEE) | ME/ MBA |
| Overall Work Experience | ||
| Essential Requirement | 25+ years managing network operations in a carrier grade telco/ ISP | Management of Voice, Data, and Internet operations of Enterprise and Retail Customers |
| Experience in management of large teams | ||
| Behavioural Attributes | High degree of reslience, process orientation, strong discipline, and positive attitude. | |
| Prefered Industry | Telecom/ ICT |
Tata Teleservices
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, securit...
Read more about the company
GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!