Hiring // Customer Support Executive (Telugu & Hindi) || Hyderabad

Summary

Responsibilities

• Conduct outbound calls to inactive driver-partners to ascertain the specific reasons for their departure from the platform.
  
• Tackle issues, concerns, or misunderstandings with clarity and compassion to resolve dissatisfaction.
  
• Apply persuasive dialogue and sales methodologies to illustrate the advantages of returning to our ecosystem.
  
• Reach out to drivers who have switched to competing services, presenting compelling arguments for their return.
  
• Inform drivers about new features, incentives, or platform enhancements that address previous pain points.
  
• Achieve high customer satisfaction ratings while actively contributing to reactivation goals.
  
• Record valuable insights and feedback to inform and refine future engagement strategies.
  

​

• Must possess full fluency in both Hindi and Telugu languages.
  
• Candidates should be fresh graduates or have at least one year of experience in customer-facing roles, tele-sales, or outbound calling.
  
• Demonstrate strong abilities in persuasion and negotiation.
  
• Exhibit high energy levels, the capacity to multitask, and comfort working within a target-driven, fast-paced setting.
  
• Proficiency in Microsoft Excel is required; prior experience with CRM systems or engagement platforms is advantageous.
  
• Show a sense of ownership, empathy, and a strong motivation to drive impact through effective communication.
  
• Hold a degree in any field of study.
  
• Possess excellent verbal and written communication skills in the relevant local languages.
  
• Maintain basic computer literacy and the ability to operate digital tools efficiently.
  
• Display confidence in delivering sales pitches via telephone.
  
• Exhibit resilience in handling objections and converting negative sentiments into positive resolutions.
  
• Prior experience in customer support, sales, telecalling, or re-engagement campaigns is highly preferred.