Hiring for Front Office Assistant to work in 3 -Star Hotel - Kochi, Kerala.

Key Responsibilities:

• Greet guests warmly and ensure a pleasant check -in and check -out experience
  

• Handle room reservations, guest registrations, and billing procedures
  

• Answer phone calls, emails, and guest inquiries professionally
  

• Coordinate with housekeeping and other departments to ensure guest satisfaction
  

• Maintain accurate guest records and front office documentation
  

• Handle guest complaints and requests promptly and courteously
  

• Ensure compliance with hotel policies and service standards
  

• Manage cash handling and billing transactions responsibly
  

Requirements

Eligibility & Requirements:

• Prior front office experience in a hotel (3 -star hotel background preferred)
  

• Good communication skills in English (knowledge of Malayalam/Hindi is an advantage)
  

• Pleasing personality with a customer -focused attitude
  

• Basic computer knowledge and familiarity with hotel PMS software
  

• Willingness to work in shifts, including weekends and holidays
  

Benefits