HR Manager : Retail

Job Title: HR Manager – Exclusive Brand Outlets (EBOs) 
Location:  Chennai 
Department: Human Resources 
Reports To: VP – HR 
Role Purpose: 
The HR Manager – EBOs will be responsible for managing end-to-end HR operations for 
approximately 100 Exclusive Brand Outlets across Southern & Eastern India. This role focuses 
on recruitment, statutory compliance, employee relations, learning & development, and driving 
motivation and retention initiatives for store-level staff, ensuring alignment with the company’s 
business objectives and retail growth plans. 
Key Responsibilities 
1. Talent Acquisition & Onboarding 
● Plan and execute recruitment strategies for store-level positions (Store Managers, Sales 
Associates, Visual Merchandisers, cluster managers  etc.). 
● Build a pipeline of talent through job portals, campus tie-ups, and local recruitment 
channels. 
● Ensure smooth onboarding, induction, and cultural integration of new hires. 
2. Statutory Compliance & HR Policies 
● Ensure compliance with all applicable labor laws, Shops & Establishments Acts, and 
other statutory requirements in respective states. 
● Coordinate with legal and compliance teams for timely filing of statutory returns. 
● Conduct periodic audits at stores to ensure adherence to HR policies. 
3. Employee Relations & Engagement 
● Act as a point of contact for store employees for grievance redressal and conflict 
resolution. 
● Conduct regular store visits to assess employee morale and workplace culture. 
● Drive employee engagement programs, celebrations, and recognition initiatives to 
boost motivation. 
4. Learning & Development 
● Identify training needs in collaboration with Store Managers and Operations Team. 
● Plan and implement product knowledge sessions, soft skills workshops, and customer 
service training. 
● Monitor post-training effectiveness and ensure continuous skill enhancement. 
5. Motivation & Retention 
● Design and implement incentive schemes, recognition programs, and career 
progression plans. 
● Analyze attrition data and implement retention strategies. 
● Foster a positive work environment that encourages loyalty and performance. 
6. HR Operations & Reporting 
● Maintain accurate employee records in HRMS. 
● Prepare periodic HR dashboards on recruitment, attrition, compliance, and 
engagement activities. 
● Liaise with payroll teams for accurate salary processing and incentives payout. 
Key Skills & Competencies 
● Strong interpersonal and communication skills. 
● In-depth knowledge of labor laws and retail HR practices. 
● Ability to manage multiple priorities across a geographically dispersed workforce. 
● Problem-solving, conflict resolution, and decision-making skills. 
● Proficiency in MS Office and HRMS tools. 
Qualifications & Experience 
● Education: MBA / PGDM in Human Resources or related field. 
● Experience: 7–10 years in HR, preferably in the retail industry, with multi-store HR 
management exposure. 
● Language Skills: Proficiency in English, Tamil and Hindi. 
Travel Requirement 
● Frequent travel to stores across Southern & Eastern India for recruitment, training, and 
employee engagement activities.