IAM Operations - Support Technician

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

IAM Operations-Support Technician-Application & Tool Support

Today’s world is fuelled by vast amounts of information, which means that data is even more valuable than ever before. Protecting data and information systems is central to doing business, and therefore everyone in EY Information Security has an important role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond when things go wrong. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defence, application security and technology service solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through secure solutions and information systems.

The opportunity

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!

Your key responsibilities

• The IAM Application & Tool Support Technician is responsible to support and maintain IAMs internal Applications and Tools in an efficient, secure manner. Responsibilities include, but not limited to, providing L2 support services for technologies including MS Access Tool used for shared folder access management, PowerShell Scripts, Power Platform, SailPoint IIQ, Active Directory/Entra ID user and group management and other supporting technologies.


• Acts as second and third tier (Levels 2 + 3) technical support for customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms. 


• Resolves Azure Active Directory (AAD) sync issues and account provisioning activities such as clearing sync conflicts and passwords and user IDs required for access to an IT application, system or resource. 


• Conducts operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime.


• Conducts proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user access issues.

Skills and attributes for success

• Basic analytical skills are required to probe for understanding and address as appropriate Active Directory user and groups management issues.


• Familiarity with Microsoft Power Platforms (Power BI, PowerApps, Power Automate).


• Ability to work independently and as part of a team in a fast-paced environment. Eagerness to learn and grow professionally within IAM domain.


• Driving the priority and time management of own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.


• Ability to make sound decisions in addressing end-user’s access and other security related issues and to recommend improvements to address security issues or gaps. 

To qualify for the role you must have

• Strong creative problem-solving skills, with the ability to think outside the box and develop innovative solutions to complex challenges.


• Advanced Excel skills for data analysis, basic understanding in creating dashboards, reports, and data models using Power BI to design and develop applications using Power Apps.


• Interest in AI (particularly MS Copilot) and machine learning applications in data analytics and knowledge in basic programming (e.g., PowerShell, Python, R) are advantageous.


• Time management skills to prioritize workload and work through assignments and activities with efficiency and minimal supervision


• Solid advanced interpersonal skills to deals effectively with individual, group, or situational conflicts through direct interaction with end users.


• Strong oral communication skills in the English language to work effectively with end users and IT peers. 

Ideally, you’ll also have

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience.


• Approximately 1 to 3 years of Security Administration or Identity Provisioning experience in support of IT products or security administration and working knowledge of large IT organization operations.

What we look for

We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.


• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.


• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.


• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.