Implementation Engineer

Bachelor’s Degree in Engineering, Computer Science, Information Systems, or a related field, or equivalent experience. 

Two or more years of experience in Enterprise Content Professional Services. 

one or more years of hands-on experience designing, implementing, and testing API integrations and solutions, with above average knowledge of RESTful APIs. 

Strong knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting. 

Expert knowledge of Excel Model, SSO, SMTP, SCIM and Salesforce Setup. 

Expert knowledge of LiveDoc & LiveForm is preferred. 

Ability to lead projects with teams located in different geographies. 

Demonstrated experience leading requirements gathering efforts on large-scale projects. 

Strong written and oral communication skills with a proven ability to initiate and manage relationships with customers at all levels. 

Self-starter with the ability to manage multiple projects simultaneously. 

Demonstrates strong self-learning capabilities with the aptitude to quickly grasp new product features, technologies, and concepts. 

Critical thinking, analysis, troubleshooting, and problem-solving capability. 

Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel. 

Understanding of New Product Development Methodologies and Emerging Technologies (Mobile, Security, Internet, etc.). 

Strong facilitation, project management, and organisational skills. 

Strong relationship development and people management skills. 

Experience collaborating with and providing business recommendations to management. 

Comfortable writing and troubleshooting Python code snippets. 

Experience utilising AI tools and building agents to drive efficiency and quality improvement. 

Experience in the Business Requirements Creation Process for a technical product or similar experience. 

Experience with Seismic or another Sales Enablement platform is a plus. 

Experience in Product Management on a Technical Product is a plus. 

Collaborate with business development, product management, and engineering teams to create and deploy integration solutions for complex client needs. 

Lead requirement gathering sessions with enterprise customers to understand business goals, technical requirements, and integration objectives. 

Serve as subject matter expert on Seismic’s platform capabilities, APIs, out-of-the-box offerings, and custom integrations. 

Provide strategic and hands-on technical guidance to clients throughout the evaluation, implementation, and post-deployment phases. 

Communicate and present solutions effectively to client executives and technical teams. 

Serve as technical lead across multiple concurrent projects, ensuring timely delivery and high-quality outcomes in collaboration with cross-functional teams across different geographies. 

Identify and mitigate risks in technical workstreams, escalating critical issues as needed. 

Develop creative, robust, scalable, and reusable strategies to support evolving business needs. 

Deliver ongoing support and services for existing customers in alignment with SLAs; manage customer escalations while seeking technical resolution. 

Conduct virtual and on-site training sessions to enable customer success. 

Collaborate with Product, Engineering, and Customer Success teams to advocate for customer-driven enhancements and feature requests. 

Seek out new industry and technology trends and apply this knowledge to solve business problems.