IN_Associate_Windows Support Eng. + M365_Digital Integration_Advisory_Kolkata

Responsibilities   - You take responsibilities and act as service manager for major endpoint related services, such as Windows Endpoint, Endpoint Security or Virtual Desktop Environment. - You develop solutions to optimize our endpoint fleet - You participate in projects and act as SME’s for several workplace related topics - You patch level for our laptops - You create software packages and deliver them to our users - You identify and drive vulnerability management initiatives to keep our endpoint fleet secure - You identify and drive hygiene tasks to maintain a lean endpoint environment

Mandatory Skill Sets: 

At least 3-4 years experience working in endpoint management with focus on Windows and iOS endpoints. - At least 2-3 years experience on Microsoft Intune (MEM) or similar modern endpoint management platforms. - At least 3 years experience in IT Service Management, managing complex services in a multinational enterprise environment - Have 2 years experience working with PowerShell - Have 2 year experience with Microsoft 365 Cloud PC environment or similar - Have 2 year experience with working in Microsoft Entra Directory (Azure Active Directory)

Preferred Skill Sets: 

You have experience managing a Microsoft 365 Platform

- Strong problem-solving and troubleshooting skills - Excellent communication and collaboration skills to work effectively with stakeholders and end users - Ability to manage multiple tasks and prioritize effectively - Meticulous attention to detail and ability to provide well-documented records

Years of experience   

Associate - 2-4 Years 
Sr. Associate – 4-7 Years   

Education qualification  

- Microsoft Endpoint Administrator Associate (MD-102) - Azure Fundamentals (AZ-900) - Microsoft 365 Fundamentals (MS-900) - PowerShell training - ITILv4 Foundation, B.Tech. / BE.