IN_Senior Associate_ Salesforce Agent force_GCC_Advisory_Gurgaon

Job Description & Summary: We are looking for a seasoned Salesforce Agentforce 

Responsibilities: 

•   Design and develop  Agentforce agents within Salesforce.  

•   Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions.  

•   Build conversational flows leveraging LLMs, natural language processing, and AI prompts.  

•   Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.  

•   Develop and maintain Apex classes, LWC components, and Flow automations.  

•   Create and optimize data models and knowledge bases for AI responses.   

•   Ensure security, governance, and compliance of AI-driven interactions.  

•   Collaborate with business stakeholders to identify use cases and translate them into AI solutions.  

•   Monitor agent performance and continuously improve accuracy and efficiency. 

Mandatory skill sets: 

  3–8 years of experience in Salesforce development  

  Hands-on experience with:  

• Salesforce Flow, Apex, Lightning Web Components (LWC) 

• Agentforce / Einstein Copilot / AI Cloud 

• Prompt engineering & AI model usage 

  Strong understanding of:  

• CRM processes (Sales, Service) 

• REST/SOAP APIs and integrations 

  Experience with  Data Cloud / Knowledge / OmniStudio (preferred)  

  Familiarity with Generative AI concepts, LLMs, and automation frameworks  

Preferred skill sets: 

  Salesforce certifications such as:  

• Salesforce Platform Developer I/II 

• AI Specialist / AI Associate (Agentforce-related) 

  Experience with:  

• OpenAI / Azure OpenAI / Salesforce AI Cloud 

• Conversational design 

• Chatbot development 

Years of experience required: 

      4 to 8 Years 

Education qualification: 

BE/B.Tech/MBA/MCA/M.Tech