Integrity Investigations and Monitoring (IIM) Helpline Coordinator

Your role and responsibilities:

In this role you will be responsible for managing allegations reported to the Business Ethics Helpline, from opening cases and allocating to appropriate internal investigating resources in consultation with IIM leadership, to independently supporting the reporting process, and supervising the maintenance of the Helpline and its associated case management system.

The work model for the role is: onsite/Hybrid #LI-onsite #LI-Hybrid

Responsibilities

• Manages the receipt of allegations via the company Business Ethics Helpline, email, or other reporting channels;

• Independently ensures proper triage (categorization and assignment) of reported concerns;

• Proactively supervises the operation of the integrity case management system, including coordination with the I.S. support team, implementation of user access model, communication of business interests and coordination of technical customization requests, changes to data fields, general upkeep and maintenance;

• Supports preparing data for internal and external reporting on ABB’s integrity case portfolio, including communication with investigative community as required;

• Responsible for briefing new joiners to the investigative community on relevant tools and processes;

• Supports IIM leadership on data requests and analysis of matters in the case management system.

Qualifications for the role

• Bachelor in Law, Commerce, Project Management; CFE or Internal audit degree with process management experience; Masters or other Post Graduate level in related fields preferred.

• 3-5 years of relevant professional experience in legal and integrity operations.

• General understanding of legal technology and operations platform is a must, experience managing or supporting projects is preferred

• Independent, reliable personal character with a strong sense of integrity along with demonstrated ability to collaborate in an international and multicultural environment

• Ability to handle sensitive and confidential information with discretion

• Quick comprehension skills combined with a proactive, can‑do attitude with strong level of attention to detail and accuracy

• Highly organized and able to manage and respond effectively to competing priorities

• Strong stakeholder‑management skills, with the ability to build trusted relationships across diverse functions, seniority levels, and global locations

• Fluency (or native speaker level) in English is a must, additional languages are an advantage