IT Engineer

COMPANY OVERVIEW
300+ media companies as clients, $40+ billion in revenue
processed, 25,000+ worldwide users.
Operative is a revenue accelerant for media companies around
the world. No other software company in AdTech space, brings a
comparable depth of experience to create truly innovative
software that performs across all platforms, revenue models and
business units. We are a SAAS (Software as a Service) platform
which helps clients manage advertisements both in the linear (TV)
and digital space. We have been in the market for over two
decades and have 1100+ employees with 12 offices spread across
the globe. Operative is proud to play a pivotal role in the way
advertising is bought, sold and managed across media industry.

JOB SUMMARY
Operative is a fast-growing global software company supporting
broadcast and media organizations worldwide. We are looking for
a proactive and customer-focused IT Support Engineer to provide
end-user support across hardware, software, and identity
systems. The role involves managing devices via Microsoft Intune,
supporting enterprise applications, and ensuring a seamless IT
experience for employees globally.

KEY RESPONSIBLITIES
Hands-on experience with Microsoft Intune (MDM & MAM)
Strong knowledge of Office 365 / Microsoft 365 Admin Suite
Experience with OKTA (SSO, MFA, Identity Management)
Proficiency in Windows & macOS support
Solid experience with Active Directory / Azure AD
Strong end-user support (L1/L2) experience
Experience in user onboarding & offboarding lifecycle
Ability to handle hardware support (laptops, peripherals)
Experience in incident handling and escalations

GOOD TO HAVE SKILLS
Experience with PowerShell scripting
Knowledge of Power Automate / workflow automation
Exposure to Zoom or video conferencing tools
Experience with IT vendor management and procurement
processes
Understanding of IT Security policies and compliance
frameworks
Familiarity with access control systems.

EXPERIENCE
Minimum 5+ years in IT Support / Desktop Support / End-User
Computing
Experience working in enterprise or global environment
Exposure to escalation handling (L2/L3)
Experience supporting remote and onsite users

WHY JOIN US?
Operative is a technology-oriented product organization that
believes in empowering its people
We use the latest tech stack and empower our engineers to
learn, work and ideate on new technologies available in the
market
We provide flexi work schedules and remote working to
encourage work life balance
We are an equal opportunities employer and recruit based on
the experience and skill set.
We offer a competitive salary and benefits package