IT Solutions Delivery Specialist

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Role Purpose / Mission

The R&D Applications SME is responsible for the ownership, governance, and lifecycle management of a portfolio of R&D and product development applications.
The role ensures platforms are stable, secure, compliant, and aligned with enterprise IT standards, supporting reliable product development and New Product Introduction (NPI) across the organization.

Key Responsibilities

Application Ownership & IT Delivery

• Act as IT application owner and primary SME for assigned R&D applications.
• Define and maintain application standards, configurations, and governance.
• Serve as the primary IT Delivery contact for R&D stakeholders.
• Provide Tier‑3 functional and technical expertise for complex issues.
• Support root cause analysis and corrective actions for systemic problems.

Governance, Security & Compliance

• Ensure compliance with security policies, audit, and data retention requirements.
• Oversee access, roles, permissions, and license management.
• Support access reviews, audits, and compliance activities.
• Maintain standard operating procedures and support documentation.

Modernization & Lifecycle Management

• Contribute to application modernization and platform migrations.
• Participate in roadmap and future‑state design discussions.
• Identify opportunities for simplification, consolidation, and standardization.
• Support archival and decommissioning of legacy systems, ensuring data accessibility and compliance.

Continuous Improvement

• Monitor application usage, adoption, and licensing metrics.
• Identify automation opportunities to reduce manual effort and technical debt.
• Improve consistency, efficiency, and user experience across platforms

Required Experience & Skills

• Experience administering enterprise R&D or engineering applications in a global IT environment.
• Hands‑on administration of platforms such as Azure DevOps, GitHub, and selected AI‑enabled tools used in R&D environments.
• Experience administering enterprise collaboration and R&D application platforms (e.g., Jira, Confluence, OnePlan)
• Strong understanding of access management and security principles.
• Experience supporting applications across their full lifecycle.
• Ability to work effectively with both technical and business stakeholders.
• Clear, structured communication skills.

Why Join Itron

• Own and shape business critical platforms that directly support product development and innovation.
• Balance application of ownership with participation in modernization and transformation initiatives.
• Work in a global, collaborative IT organization with flexible working arrangements.
• Contribute to simplifying and standardizing Itron’s R&D application ecosystem.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com