Ivr Ba

Company : Zensar Technologies

Job Type : Full Time

India

Job Description - Ivr Ba

Description

IVR Functional Consultant

Automation testing using Cyara or similar tools

Creation of functional requirements based on business/client/end user needs

Experience in technical writing

Experience working on large/complex projects

Ability to communicate with engineers on requirements and expected outcomes

Familiarity with voice components and/or contact center practices/procedures

IVR knowledge of call flows, automation, self service

IVR, Complex ACD testing (both speech and DTMF)

Smoke testing, System integration testing, regression testing

Creation of Visio call flows, both detailed and high level based off User interface documentation

Responsibilities

IVR Functional Consultant

Automation testing using Cyara or similar tools
Creation of functional requirements based on business/client/end user needs
Experience in technical writing
Experience working on large/complex projects
Ability to communicate with engineers on requirements and expected outcomes
Familiarity with voice components and/or contact center practices/procedures
IVR knowledge of call flows, automation, self service
IVR, Complex ACD testing (both speech and DTMF)
Smoke testing, System integration testing, regression testing
Creation of Visio call flows, both detailed and high level based off User interface documentation

Qualifications

IVR Functional Consultant

Automation testing using Cyara or similar tools
Creation of functional requirements based on business/client/end user needs
Experience in technical writing
Experience working on large/complex projects
Ability to communicate with engineers on requirements and expected outcomes
Familiarity with voice components and/or contact center practices/procedures
IVR knowledge of call flows, automation, self service
IVR, Complex ACD testing (both speech and DTMF)
Smoke testing, System integration testing, regression testing
Creation of Visio call flows, both detailed and high level based off User interface documentation

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Ivr Ba

Job Description - Ivr Ba

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