Jewellery Store Manager

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: - ( - )

Experience: 5+ yrs

Location: Nashik, Maharashtra, India, Ahmedabad, Gopalganj, Bihar, India, Hyderabad

Job Type: Full-time

We are looking for an experienced and customer-focused Store Manager to lead day-to-day retail operations and drive sales performance within a premium and luxury retail environment. The role combines store operations, sales management, team leadership, customer experience, inventory control, visual merchandising, and loss prevention.

The ideal candidate will be a strong people leader with a commercial mindset and a passion for delivering exceptional customer experiences. You will be responsible for ensuring operational excellence, achieving sales targets, maintaining inventory accuracy, and building a high-performing store team.

Key Responsibilities

• Manage day-to-day store operations to ensure efficient, seamless, and customer-focused execution.
• Ensure adherence to SOPs, retail processes, regulatory requirements, hygiene standards, and security protocols.
• Drive category-wise sales performance and achieve or exceed monthly revenue targets.
• Monitor key metrics including conversion rate, average ticket size, walk-ins, customer retention, and repeat business.
• Identify opportunities to improve sales productivity, customer engagement, and store performance.
• Lead, motivate, coach, and develop store teams including sales associates, cashiers, greeters, and support staff.
• Conduct regular training on product knowledge, customer service, sales techniques, and operational procedures.
• Set performance expectations and monitor individual and team KPIs.
• Maintain a strong customer-first culture and ensure every interaction reflects premium service standards.
• Handle escalated customer complaints and resolve issues professionally and effectively.
• Monitor customer feedback and reviews and implement initiatives to improve satisfaction.
• Oversee visual merchandising and ensure displays align with brand standards and seasonal requirements.
• Monitor opening and closing stock balances and ensure accuracy of inventory records.
• Coordinate with merchandising, vendors, and procurement teams to maintain adequate stock availability.
• Minimise dead stock and identify opportunities for better inventory utilisation.
• Implement effective loss-prevention and store-security measures.
• Supervise stock transfers, locker security, cash handling, and other critical store controls.
• Conduct regular audits covering inventory, hygiene, security, compliance, and operational standards.
• Maintain accurate store reports and provide management with insights on sales, inventory, customer, and team performance.

What Makes You a Great Fit

• 5+ years of experience in store management, retail operations, sales, or a similar customer-facing leadership role.
• Proven experience managing store operations and delivering sales targets in a premium or luxury retail environment.
• Strong leadership skills with experience managing, coaching, and developing frontline retail teams.
• Strong understanding of retail KPIs, sales conversion, average ticket size, footfall, customer retention, and revenue performance.
• Passion for luxury retail and customer service excellence.
• Experience in jewellery retail, with knowledge of diamonds, gold, precious stones, or related products, will be an advantage.
• Strong understanding of inventory management, stock reconciliation, replenishment, and loss prevention.
• Experience with POS systems and inventory management software.
• Strong analytical and business acumen with the ability to use data to improve store performance.
• Excellent communication, interpersonal, negotiation, and customer-handling skills.
• Strong problem-solving ability and sound judgement when handling operational or customer issues.
• High attention to detail, organisation, discipline, and process orientation.
• Ability to maintain high standards of store presentation, security, hygiene, and compliance.
• Proactive, target-oriented, and comfortable working in a fast-paced retail environment.
• Ability to build strong relationships with customers, team members, vendors, and internal stakeholders.