Jr. Consultant- SAP (HCM)

1. SAP HCM Application Support

• Provide day-to-day functional support for SAP HCM modules and related business processes.
• Analyze, troubleshoot, and resolve user issues within agreed service levels.
• Monitor system performance and support the resolution of process and system-related incidents.
• Coordinate with technical teams for issue resolution and system enhancements.

2. Functional Support 

• Support key SAP HCM modules, including OM, PA, PD and Time Management. 

   

• Support cross-functional processes and integrations between SAP HCM and other softwares.

3. User Support

• Act as the first point of contact for end-user queries and system-related concerns.

• Guide users on system functionalities and best practices.

   

   

4. Documentation & Knowledge Management

• Create and maintain process documents, user guides, SOPs, and knowledge articles.
• Ensure documentation is updated to reflect system changes and process updates.

5. Data Management & Reporting

• Support employee master data maintenance activities and data validation exercises.
• Assist in data uploads, data correction activities, and periodic audits.
• Support reporting requirements and ensure data accuracy and integrity within the system.

6. Stakeholder Management

• Collaborate with HR, Payroll, IT, and business teams to ensure effective system usage.
• Communicate effectively with stakeholders to understand requirements and provide timely support.