Jr. Engineer - Tech Support

• Be 1st line of support for customer issues
  
• Leverage knowledge of IT hardware and technology products to diagnose, identify and fix the root cause
  
• Create incident and problem reports post -resolution
  
• Follow internal and vendor escalation matrix to be in line with resolution TATs
  
• Update progress and resolution information on the ticketing system with 100% compliance
  
• Work with vendors to process RMA requests for hardware replacements
  
• Prepare and maintain documentation pertaining to spares and RMAs
  
• For new orders from customers, perform a thorough check on IT Hardware and maintain necessary documentation records while receiving and dispatching the orders
  
• Maintain the Lab infrastructure and facilitate the testing for vendors and customers
  
• Support internal IT systems and users in case of any issues reported
  
• Follow the training schedules from OEMs and be up to date with IT hardware trends
  
• Extend support to the sales team in building Bill of Materials and handle technical sign -offs on Bill of materials
  
• Handle onsite implementation for IT Hardware and allied solution
  
• Provides day -to -day guidance and mentoring to the new and existing teams on Products, Services & Solutions
  
• Participates in project -specific technical team activities for fulfilling customer projects/implementations
  

Requirements

• 3+ years in the above -mentioned capacity
  
• Experience in hands -on delivery of IT Hardware platforms and Solutions
  
• Effective verbal, written communication skills,
  
• Self -starter as well as a Team player
  

• Field experience or hands -on practice or knowledge of multi -disciplinary server systems
  
• A broad knowledge of Windows Server and Linux -based operating systems
  
• Working knowledge of Virtualisation & SAN technologies
  
• Experience working with TCP/IP networking, switches, NIC’s and routers
  
• A clean, detailed and clear documentation practitioner
  
• Well -versed with theoretical IT principles and their applications in real life
  
• Comfortable in dealing with complex, abstract or vague problems
  
• Ability to effectively communicate technical information to non -technical audiences
  
• Proficient in latest MS -Office tools, web usage and web -based tools
  
• Ability and affinity to respond quickly
  
• Excellent oral and written communication skills
  

• Accredited education in engineering and/or computer technologies
  
• Advanced skills relating to Cloud / Deep Learning / Security