Key Account Manager ( Hospital Care )

Description

The Key Account Manager will be responsible for developing and executing account strategies for key corporate hospitals and institutions. The role involves driving business growth through value-based selling, strengthening relationships with key stakeholders, ensuring customer satisfaction, and delivering sales objectives while maintaining compliance with company policies and industry regulations.

Essential Functions

• Develop and execute strategic account plans for assigned key hospitals and corporate accounts.
• Achieve monthly, quarterly, and annual sales targets within the assigned territory.
• Drive business growth by identifying new hospital opportunities and expanding existing business.
• Build and maintain strong relationships with Key Opinion Leaders (KOLs), Key Business Leaders (KBLs), hospital administrators, purchase teams, pharmacists, microbiologists, intensivists, infectious disease specialists, anaesthesiologists, and other stakeholders.
• Understand customer needs, competitor activities, and market dynamics to increase product adoption.
• Develop conversion strategies for new product introductions and institutional business.
• Manage large corporate accounts and monitor account performance to maximize business potential.
• Conduct regular account reviews and implement corrective actions wherever required.
• Build state-wise sales forecasts to achieve budgeted targets.
• Ensure high levels of customer satisfaction by addressing customer concerns and improving service delivery.
• Promote Amneal's product differentiators to create strong brand recall.
• Maintain accurate CRM records and update the Must-See List (MSL) regularly.
• Collaborate with Marketing, Medical Affairs, Supply Chain, Commercial Excellence, Finance, and other internal stakeholders to execute business plans effectively.
• Ensure compliance with all company policies and industry regulations while interacting with healthcare professionals and commercial entities.

Additional Responsibilities

• Analyze account performance and recommend business improvement initiatives.
• Track KPIs and monitor account effectiveness.
• Support Commercial Excellence with sales dashboards, reporting, and execution analytics.
• Monitor competitor activities and market intelligence.
• Participate in sales meetings, training programs, product launches, and developmental initiatives.
• Demonstrate ownership, accountability, and an entrepreneurial mindset in delivering business objectives.

Qualifications

• Bachelor's Degree in Science (B.Sc., Pharmacy, Life Sciences, or equivalent).
• MBA preferred.
• Strong understanding of institutional selling and hospital business.
• Knowledge of Anti-infective, Critical Care, and Hospital portfolio will be preferred.

Education

• Bachelor's Degree in Science or equivalent.
• MBA (Preferred).

Experience

• Minimum 4+ years of successful experience in hospital pharmaceutical sales.
• Proven experience in managing Corporate Hospitals and Institutional Key Accounts.
• Experience in High-End Antibiotics, Anti-infectives, Critical Care, or related specialty portfolio preferred.
• Demonstrated experience in developing strategic customer relationships.
• Experience working in cross-functional environments.
• Strong track record of delivering sales growth and business expansion.

Skills

• Key Account Management
• Hospital Sales
• Institutional Business Development
• Corporate Hospital Management
• Strategic Selling
• Value-Based Selling
• Stakeholder Management
• KOL Engagement
• Customer Relationship Management
• Business Planning & Forecasting
• Sales Analytics & Reporting
• CRM/Sales Force Automation Tools
• Commercial Excellence
• Market Analysis
• Negotiation Skills
• Territory Management
• Communication & Presentation Skills
• Critical Thinking & Problem Solving
• Cross-functional Collaboration
• Compliance & Ethical Selling
• Self-driven with high accountability
• Entrepreneurial mindset
• Strong analytical and business acumen