Summary: L2 Technical Support Engineer will be a part of the team that provides support for Wireless ISP customers in North America, around the clock.
Location: Chennai, India.
Experience: 5-10 Years.
Role & Responsibilities:
ï· Work with customers to understand and resolve technical support issues by providing
exceptional customer support to achieve complete customer satisfaction.
ï· Interact with US based engineers to troubleshoot wireless and network performance issues,
and formally report on the analysis, findings and resolution of those issues.
ï· Collaborate with other L2 engineers, and coach and mentor Level 1 engineers on equipment,
services, and technologies.
ï· Provide timely, accurate and well-researched feedback to US engineers regarding outages,
system defects and performance issues.
ï· Use test applications or scripts and assist in commissioning wireless networks and related
equipment, which will require developing a working knowledge of installation, setup,
configuration, operation, and management of client’s equipment and services.
ï· Make recommendations on the development of support infrastructure, including suggestions
to continuously improve our support level, knowledge, and abilities.
ï· Work with prospective customers and internal deployment personnel to determine technical
customer requirements and provide support services of client’s products and equipment to
satisfy customer requirements.
Requirements
Candidate Profile:
Mandatory Requirements
ï· Bachelor’s degree in Electrical Engineering or Computer Science or Information Technology or any equivalent.
ï· Minimum of 5 years of related work experience in Computer, IT, network, or wireless technologies, providing Level 2 (L2) technical support.
ï· Cisco Certification (CCNA/CCNP).
ï· Specific knowledge and experience in working with Ethernet, TCP/IP and related communication protocols in LAN and WAN environments.
ï· Understanding of the differences in the purpose and operation of standard Layer 2 (switching), Layer 3 (routing) and Layer 4 (TCP/UDP) protocols.
ï· Well-versed in the operation of VLANs, Spanning Tree, NAT and DHCP.
ï· Familiarity with common technologies and protocols used on the Internet, including VPNs, DNS, HTTP, NTP, etc.
ï· Experience with basic Linux and network management tools, such as SSH, TFTP, SNMP, Ping, Traceroute, etc.
Optional Experience that is extremely helpful
ï· Linux systems administration
ï· RF or wireless backhaul operations
ï· Scripting/coding, such as shell, python, javascript
ï· AWS/Cloud management
ï· Automation (Ansible) and version control
ï· Containerization (docker & Kubernetes) and virtualization Professional Expectations
ï· Excellent communication (oral/written) and interpersonal skills.
ï· Aptitude for learning new technologies and processes quickly.
ï· High professionalism, ethics, and commitment to exceptional customer satisfaction.
ï· Desire to work in a smaller, fast-growing, fast-paced 24x7 start-up environment.
ï· Works independently on projects when necessary and has good time management skills.
Benefits
What We Offer:
ï· Remuneration on par with the best in the industry.
ï· Excellent and meaningful employee benefits and policies that keep employees healthy, safe, and happy.
ï· A holistic Employee Wellness Program, including health insurance that nurtures all-round physical and mental wellbeing.
ï· A comprehensive Employee Enrichment Program, including Udemy Business subscription and excellent training programs on relevant soft and hard skills, ensures employee growth and development.
ï· A full-fledged Employee Recognition Program to recognize and reward employees who excel in their work and corporate culture.
ï· Regular fun activities to enhance team building, employee morale, and engagement.
ï· Unlimited snacks and beverages.
ï· A comfortable office located in the heart of the city with multimodal public transportation options such as Metro, Bus, Suburban Train available within 100 meters.
About Fantabee:
Fantabee is an Internet of Things (IoT) startup founded by industry veterans, comprising two Strategic Business Units, Fantabuildings and Fantaserv.
Our solutions SBU, Fantabuildings, provides IoT solutions that make commercial buildings efficient, comfortable, and sustainable. Our services SBU, Fantaserv, offers a suite of IoT services ranging from Strategy to Managed Services.
Along with our industry-leading partners, we ensure that embracing IoT can be hassle-free, flexible, and productive.
To know more about us, visit www.fantabee.com.
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