L4 - Central Operations - MH - Akurdi - BACL

Job Description

L4 – Central Operations

Key Responsibilities

• Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation


• Data Analysis & MIS Reporting


• Manage other NBFC operations & reconciliation activities


• Monitor service and process quality of front end & back-end operations


• Monitor and control the CRM out of TAT cases


• Manage process compliances through stringent control measures


• RCAs of the processes / Improvements thru RCAs


• SPOC for all customer Communications (Text/Voice) for all departments


• Co-ordination/Negotiations/Bill payments of vendors

Key Skills Required

Technical Skills:

• MS office/excel competent


• Ability to Manage Large Volumes of Data


• Quality oriented & certification in Advanced Excel / Power BI will be an advantage


• Excellent communication skills


• Team and coordination skills

Key Performance Indicators

• Resolution of all escalations & Complaints within TAT


• Quality monitoring of the processes and Improvements


• RCAs and Improvement in the processes to control escalations


• Customer Communication and commercials management


• Filed and HO team support


• Improvement in operations process & data analysis

Additional Role Details