Lead Functional Consultant, Professional Services

We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations.

Position Description:

We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations.

Your key responsibilities would include:

1.      Value Orientation & Consulting:

• Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.
• Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation.
• Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.
• Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.

2.      Application Design & Solution Development:

• Lead the design & development of a comprehensive solution that meets all customer requirements.

• Apply Usability & Digital transformation principles in designing the solution.

• Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects.

• Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation. 

3.      Being a Subject Matter Expert (SME):

• Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.
• Develop a strong understanding of CLM, Industry and Procurement & Sales processes.
• Stay updated with emerging technologies especially GenAI, EAI and reporting

4.     Customer Management & Rapport Building:

• Build strong relationships with customers, fostering trust & collaboration throughout the implementation process.
• Demonstrate assertive & effective communication in managing customers’ expectations and addressing concerns.
• Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.

5. Other Responsibilities:
   • Ability to conduct end to end workshops and whiteboarding. 
   • Training, documentation, compliance of project management process & systems. 
   • Motivating and managing teams.
   • Understanding of project financials.
   • Quality assurance and quality control.

• Bachelor's degree in computer science, Engineering, or related field; master's degree preferred.
• Experience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions.
• 10+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations.
• Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements.
• Proven Ability to translate customer requirements to business Value
• Hands-on experience with product configuration, application design, and solution development.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.