Lead ServiceNow Developer

Key Responsibilities 

• Lead and mentor a team of ServiceNow developers, enforcing best 

practices in development, configuration, and integrations. 

• Define and execute the ServiceNow development strategy aligned with 

organizational goals. 

• Design, develop, and deploy ServiceNow applications, workflows, service 

catalogs, and integrations. 

• Provide technical leadership across modules such as ITSM, ITOM, HRSD, 

SecOps, and custom applications. 

• Drive platform governance including coding standards, security controls, 

and design frameworks. 

• Collaborate with business stakeholders to gather requirements and 

translate them into scalable solutions. 

• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server. 

• Implement automation and advanced workflows leveraging ServiceNow 

best practices and emerging capabilities (AI/ML). 

• Ensure alignment with ITIL processes, compliance standards, and enterprise 

security policies. 

• Support platform operations including upgrades, patching, performance 

optimization, and stability. 

• Partner with Transformation and Operations teams for continuous service 

improvement and platform lifecycle management. 

ServiceNow Development Lead 

Required Skills & Qualifications: 

Technical Expertise 

• Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS 

• Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or 

SecOps 

• Good understanding of CMDB, ITOM, CSM, and custom application 

development 

• Proven experience in ServiceNow architecture design and enterprise 

integrations 

• Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum 

methodologies 

Experience & Education 

• Bachelor’s or master’s degree in computer science, IT, or related field 

• 9+ years of ServiceNow experience, with significant hands-on expertise in 

ServiceNow development and team leadership 

• Proven track record of delivering large-scale ServiceNow implementations 

Key Competencies 

• Strong leadership and mentoring skills. 

• Solution-oriented mindset with architectural thinking. 

• Excellent stakeholder communication and collaboration skills. 

• Ability to drive innovation and platform adoption.

Certifications 

• ServiceNow Certified System Administrator (CSA) – Mandatory 

• Certified Application Developer (CAD) – Preferred 

• Certified Implementation Specialist (CIS) – Good to Have