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Major Incident Commander

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Job Description - Major Incident Commander

We are seeking a highly accomplished Principal Incident Commander / Director – Incident Management to lead enterprise -wide response to critical incidents across complex, large -scale, and globally distributed infrastructure environments.

This role operates at the intersection of technology leadership, crisis management, and business continuity, requiring the ability to make high -stakes decisions, influence senior stakeholders, and drive rapid resolution during mission -critical outages. The individual will serve as the ultimate authority during major incidents, ensuring minimal business disruption and long -term resilience.



Requirements

Strategic Responsibilities

  • Own and lead enterprise -level incident management strategy across global operations.
  • Act as the executive Incident Commander for P0/P1 incidents impacting business -critical systems.
  • Establish and drive incident governance frameworks, SLAs, and response protocols
  • Lead cross -functional crisis response involving Network, Cloud, Infrastructure, Security, and Field Operations
  • Influence and align with C -suite and senior leadership during high -impact incidents
  • Drive business continuity and service resilience initiatives

Operational Leadership

  • Command and orchestrate war rooms and global bridge calls with multiple stakeholders
  • Serve as the highest escalation point for critical outages and service disruptions.
  • Ensure rapid triage, containment, and resolution of incidents with minimal downtime
  • Drive real -time decision -making under ambiguity and pressure
  • Oversee post -incident reviews and enforce accountability across teams

Technical Expertise

  • Deep expertise in enterprise networking and distributed systems:
    • BGP, OSPF, EIGRP, TCP/IP, QoS
    • WAN, SD -WAN, Data Center architectures (Spine -Leaf)
  • Strong understanding of:
    • Load balancing, DNS, DHCP, Network Security
    • Latency, packet loss, and performance optimization
  • Familiarity with cloud platforms and hybrid infrastructure environments
  • Ability to engage in hands -on technical triage when required
  • Lead Root Cause Analysis (RCA) at an organizational level
  • Drive preventive engineering, automation, and process maturity
  • Establish a culture of proactive monitoring and early detection
  • Enhance incident response playbooks, runbooks, and training programs

Preferred Qualifications

  • ITIL Expert / Advanced Incident Management certifications
  • Exposure to Disaster Recovery (DR) & Business Continuity Planning (BCP)
  • Experience with automation, observability platforms, and AI -driven monitoring
  • Track record of driving transformation in incident management practices
  • 5 to 7 years of experience in Network Engineering, SRE, NOC, or Cloud Operations
  • Proven experience handling enterprise -scale, high -impact incidents globally
  • Prior experience in large enterprises / telecom / hyperscalers / global tech organizations
  • Strong leadership presence with the ability to influence without authority
  • Experience working in 24x7, mission -critical environments


Benefits



• Health insurance coverage for employees and their families.
• Retirement savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.

Original job Major Incident Commander posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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