Manager - Accounts Receivable

Description

Job Summary:

Provides analytical support as a member of the accounts receivable team.

 

Key Responsibilities:

Prepares analyses and reports for the accounts receivable team; makes recommendations for changes to methods and processes based on the analyses prepared. Prepares statistical reporting, including financial performance, variance explanations, and cost analysis. Resolves moderately complex accounts receivable and credit issues and problems. Builds and maintains relationships with external customers, other Finance disciplines and work teams. Executes special projects as assigned.

Responsibilities

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.

Financial Analysis - Interprets financial data by analyzing trends, variances, opportunities and risks to provide insight to stakeholders regarding financial impact to drive business improvement; evaluates financial results against targets to communicate conclusions to all stakeholders; ensures integrity of financial data by investigating variances and determining corrective actions to resolve identified issues.

US Generally Accepted Accounting Principles - Evaluates US accounting standards to record transactions in compliance with requirements and company policies; assesses the accounting requirements and objectives to determine the implications on the business and communicate to stakeholders with varying financial knowledge.


Education, Licenses, Certifications:

College, university, or equivalent degree in Accounting, Finance, or related field equivalent related work experience required.


Experience:

Minimal level of relevant work experience required.

Qualifications

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JOB DESCRIPTION

Manager - Accounts Receivable 

 

• Role Type: Individual contributor role (IC) 

• Impact: Direct contribution to Days Sales Outstanding (DSO), cash flow optimization, working capital efficiency, and customer experience.

• Exposure: Cross-functional collaboration with Sales, Credit, Collections, Dispute Management, and Finance teams across US, Europe, and India regions.

• Learning: The role will partner closely with Finance, Sales, Operations, regional stakeholders, and business leaders to drive timely cash collections, reduce overdue balances, improve working capital, strengthen customer relationships, and deliver measurable improvements across AR performance metrics.

• Work Mode: Mandatory Work from Office at Pune location.

• Shift: Mandatory US Shifts 

• Culture: Inclusive, collaborative, and psychologically safe environment fostering continuous learning and career growth.

1. Collections & Accounts Receivable Management

• Lead AR operations including collections, customer account management, overdue follow-up, escalation handling, and collection strategy execution to improve cash flow and reduce aged receivables.

• Review AR aging, past due balances, collection effectiveness, and customer payment behavior to identify high-risk accounts and drive timely corrective action.

• Develop and monitor collection strategies, payment follow-ups, and escalation plans while maintaining strong customer relationships and business alignment.

2. Cash Application, Reconciliations & Month-End Close

• Oversee cash application activities, unapplied cash resolution, customer account reconciliations, and accurate maintenance of AR balances.

• Drive timely month-end close activities, reporting submissions, reconciliations, journal support, and audit readiness for AR-related processes.

• Ensure accuracy, completeness, and control compliance across receivables reporting, reconciliation, and close deliverables.

3. Dispute Management & Customer Escalations

• Manage customer disputes, deductions, billing issues, short payments, and escalations to ensure timely resolution and minimize payment delays.

• Coordinate with Sales, Operations, Billing, Customer Service, and Finance teams to resolve root causes and prevent recurring disputes.

• Act as an escalation point for critical customer and stakeholder issues, ensuring professional communication and timely closure.

4. Reporting, Analytics & Business Insights

• Prepare, review, and present AR performance reports, KPI dashboards, aging analysis, collection trends, and business insights for leadership reviews.

• Monitor and drive key metrics including DSO, overdue percentage, collection effectiveness, cash collection performance, dispute resolution cycle time, unapplied cash, SLA adherence, and aging reduction.

• Use data analysis and business intelligence to identify risks, opportunities, process gaps, and improvement actions that support working capital objectives.

5. Stakeholder Management & Governance

• Lead governance reviews, stakeholder meetings, business performance discussions, and escalation forums with Finance, Sales, Operations, regional teams, and leadership.

• Build trusted relationships with internal and external stakeholders and drive alignment on AR priorities.

• Support migrations, transitions, global initiatives, and cross-functional projects by ensuring AR process readiness and operational continuity.

6. Process Excellence, Automation & Digital Transformation

• Identify and implement automation, standardization, process improvement, and continuous improvement opportunities across AR and O2C operations.

• Leverage Power BI, Microsoft SharePoint, Power Automate, RPA technologies, and reporting tools to improve visibility, productivity, governance, and control effectiveness.

• Drive SOP development, process documentation, governance routines, and best-practice adoption across the AR function.

7. Compliance, Controls & Audit Support

• Ensure compliance with company policies, SOX controls, internal control requirements, audit standards, and AR procedures.

• Maintain complete, accurate, and audit-ready documentation for AR operations, reconciliations, reporting, and control activities.

• Support internal and external audits by providing timely evidence, explanations, and remediation actions where required.

Educational Qualification

• Bachelor's degree in Commerce, Finance, Accounting, or equivalent discipline (mandatory).

• Postgraduate qualification – M.Com / MBA (Finance) preferred.

Work Experience

• 7 to 9 years of relevant experience in Accounts Receivable / Order to Cash / Finance & Accounting Shared Services domain.

• Prior experience in Global Business Services (GBS) / Shared Services / Captive setup preferred.

• Experience of working with US-based customers or stakeholders is strongly preferred.

• Exposure to process transitions, migrations, or transformation projects is an added advantage.

• Experience supporting U.S. business operations, global stakeholders, transitions,  cross-regional AR initiatives.

• Hands-on experience in collections, dispute management, cash application, reconciliations, AR reporting, and month-end close activities.

• Strong understanding of O2C lifecycle, AR controls, SLA/KPI management, customer escalation handling, and working capital drivers.

• Experience with Oracle R12 and/or SAP ERP, advanced Microsoft Excel, reporting tools, reconciliations, and dashboard-based performance monitoring.

• Excellent communication, negotiation, stakeholder management, influencing, problem-solving, and conflict resolution skills.

• Knowledge of SOX compliance, internal controls, audit support, Lean principles, process standardization, and continuous improvement methodologies.

• Ability to work independently in a fast-paced global environment with mandatory work from office and flexibility to support U.S. business hours