Manager - DSMG - Motor Finance - Collections - Flows - Bkt 4+ GNPA - Ajmer - Anindya Shiva - (M1-M3)

Key Objective of the Job:

The key objective of the Territory Collections Manager role is to lead and manage the collection efforts within a specific territory. Responsibilities include optimizing collection processes, achieving collection targets, training and supervising collection agents, maintaining client relationships, and ensuring adherence to regulatory requirements and company policies.

Key Deliverables:

Collection Activity

• Achieve assigned collection target through CREs assigned to them


• Achieve assigned target on KPA parameters

Customer Relationship

• Maintain constant touch with specific customer groups who are difficult to reach through CREs


• Visit and meet customers

Managing Team

• Manage the team of CRE


• Should align individual work and performance with the broader team to achieve mutual outcomes


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  Makes sure self and team adheres to the team's expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.

  
  

   

Document Management

• Ensure all collection documents are submitted correctly and on time

Audit Compliance

• Ensure strict audit compliance as per company norms for self and team

Managing Branch

• Ensure smooth functioning of branch collection without any issues


• Manage the repossession activity of the branch

Vendor Management

• Managing Vendors (Collection agency & Repo agency)

Education Qualification:  

Graduate

Specialized job competencies:

Functional Competencies

• Communication


• Negotiation Skill


• Market/Industry Knowledge


• Knowledge of Collection (Policy, Procedures & Scheme)


• Computer and analytical skills 

Behavioral Competencies

• Execution Excellence


• Customer Centricity


• People Leadership. 

Hiring Parameters:

• Minimum 0-2 years’ experience in handling commercial vehicle preferably in Bank in/NBFC industry 


• Legal Knowledge would be an added advantage


• Should have computer knowledge (MS Excel, PowerPoint, Word)