Manager - Facility

Job Title

Job Description Summary

Job Description

PURPOSE:              

This is a written document that establishes understanding and support between the Property Manager and his/her supervisor or amongst working colleagues for the delivery of Facilities Management services in accordance with the Service Level Agreements and Customer’s Key Performance Indicators.

PRIMARY GOAL:

To achieve the timely and efficient delivery of Facilities Management services to Client in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

KEY TASK AND RESPONSIBILITIES:

To deliver high quality, prompt and courteous Facilities Management services at CSTPL  in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

• To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
• Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines.
• Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .

• Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
• Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.
• Maintain and continuously improve the quality of service and standards
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback. Actively monitor and handle complaints.
• Maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Use C& W and CSTPL approved suppliers for all vendor related items
• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
• Assist in recruitment, selection and induction of staff in accordance with standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.
• Manage Pest control of the site as per client’s requirements
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff,

organize formal training and provide structured on-the-job training; identify and address individual training needs to provide on-site induction.

SCOPE OF WORK – FACILITY MANAGER

Scope of Work

Requirement

Indicators

Office Facilities

• Inspect and monitor the function of office facilities including fan coil units, electrical, cable, interior design work & lighting etc.
• To set and monitor process to liaise with contractor for any malfunctions detected
• Ensure proper Follow up and completion on rectification works/pending requests and report to Customer as per SLA.by FM team.

• Analysis of Service Requests from Customer and advise to client.

• Service Order to contractors

• Monthly Report

• Customer Satisfaction Survey

Office Furniture

• To implement and monitor a process for liaison with supplier regarding any damage, loss found, malfunction on office furniture
• To ensure that proper follow up any requests/complaints from Customer employees is done by FM.
• Put a Mechanism for additional purchase upon request and approval from Customer

• Analysis of the Service Requests from Customer.
• Process to ensure Service Order send to supplier within same day after Customer approval

• Customer Satisfaction Survey.

Office Cleaning

• To ensure that the process of proper cleaning is followed and monitored by PM.
• To ensure a clean, health & hygienic working environment

• KPI for cleaning services-Checklists.

• Daily/weekly inspection

• Cleaning Schedule