About the Opportunity

Job Description

Title                 Manager, Operational Performance & Support

Department      GPS Operational Performance

Location          Gurugram, India

Reports To       Associate Director – GPS Operational Performance

Level                Grade 5

About Fidelity International

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

The Operational Performance team is committed to driving robust risk management practices and operational excellence across Global Platform Solutions Delivery[GPSD]. We provide sharp oversight, strengthen control environments, and embed excellence into operations. Through deep collaboration and disciplined execution, we enable the organization to deliver consistent, high-quality outcomes for clients while maintaining the highest standards of accountability and compliance.

About your role
As Manager, Operational Performance & Support, you will play a pivotal role in driving robust risk management processes, embedding governance practices, and enhancing operational performance across GPSD. You will lead complex remediation initiatives, ensure timely closure of audit and compliance actions, and partner with Run The Business (RTB) and Change The Business(CTB) teams to embed risk-based practices into both BAU and change portfolios.

About you

We’re looking for a seasoned and resilient operations professional who can demonstrate substantial, directly relevant experience within the Financial Services sector, and combines operational excellence with strong risk integration skills. You’ll need proven experience in most of the following:

• Remediating complex audit and compliance actions across functions
• Embedding robust risk and control identification (RCSA), risk event and remediation activities across Operational processing teams
• Defining and delivering robust customer outcome orientated MI for operational processing teams, and then using this to challenge outcomes and performance
• Vendor relationship management

Key Responsibilities

• Monitor operational compliance with global risk frameworks and governance standards.
• Champion a culture of proactive risk awareness through education, accountability, and constructive challenge, ensuring timely escalation and remediation of emerging risks.
• Define and deliver high-quality risk and performance reporting.
• Drive timely closure of audit, compliance, and risk actions with robust evidence and validation.
• Work closely with Risk & Compliance and other stakeholders to align on risk appetite and control effectiveness.
• Lead remediation of highly complex risks impacting multiple processes within GPSD.
• Partner with RTB teams to fortify BAU controls and with CTB teams to embed risk requirements in change initiatives.
• Ensure vendor risk accountabilities are met in line with the policy, including due diligence, monitoring, and issue resolution.

Our Values

Integrity – Doing the right thing, every time and putting the client first.

Trust – Empowering each other to take the initiative and make good decisions.

Our Behaviours

Brave - Challenging the status quo, being accountable and speaking up.

Bold - Acting with conviction, encouraging diverse thinking and keeping things simple.

Curious - Learning to do new things in better ways and encouraging fresh thinking.

Compassionate - Having empathy, caring for colleagues, clients & community.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Please note that applications close at midnight the day before the Application Deadline date.