Role
Quality Assurance Consultant
Do
- Support process excellence initiatives and drive improvement projects.
- Drive benchmarking and best practices deployment across accounts.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
- Ensure all process metrics are met.
- Lead quality report and dashboards.
- Support in SOP and VSM creation.
Experience: 8-10 Years
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