Manager - Quality & Standards

Quality Assurance &
Standards

• Develop
  and implement quality assurance frameworks, SOPs, programme standards,
  and operational guidelines across SOF.
  
• Establish
  quality benchmarks for enrolment, training, certification, placement,
  and retention outcomes.
  
• Ensure
  alignment with SOF, PMKVY, and applicable policy and operational
  requirements.
  

Quality Monitoring &
Compliance

o   Conduct
periodic quality reviews, process assessments, and compliance checks across
Training Providers and programme partners.

o   Monitor
adherence to programme standards, contractual obligations, and implementation
guidelines.

o   Identify
quality gaps, implementation risks, and non-compliance issues, and drive
corrective actions.

Data Quality & Outcomes
Integrity

o   Review
data quality, reporting accuracy, and supporting documentation for programme
outcomes.

o   Establish
controls to ensure credibility, consistency, and integrity of outcome-related
data.

o   Coordinate
with MEL, Technology, and Audit teams to strengthen verification and
assurance processes.

Continuous Improvement &
Capacity Building

o   Identify
and promote best practices, lessons learned, and process improvements across
the programme ecosystem.

o   Support
Training Providers through quality guidance, reviews, and capacity-building
interventions.

o   Drive
continuous improvement initiatives to enhance programme effectiveness and
outcome achievement.

Governance, Audit & Risk
Management

o   Support
audit readiness and quality assurance reviews across programme operations.

o   Monitor
quality-related risks and recommend mitigation measures to programme
leadership.

o   Prepare
quality dashboards, compliance reports, and management updates for governance
committees and stakeholders.