Manager -Retail Store Operations

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Dehradun

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales

1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store

2.Ensure and monitor quality of acquisition through the store

Revenue

   -Deliver revenue targets for the store

  -Increase revenue per footfall by aiding customers purchase decisions

RoI

   -  Achieve profitability (Return on investment) targets for the store

   -  Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

     -Manage churn and achieve customer satisfaction for walk-in customers

Store Management

     -Ensure adherence to store processes in terms of documentation and systems

     -Ensure infrastructure / store upkeep

     -Maintain availability of stock at the store while adhering to norms

     -Ensure appropriate placement of pop-ups and product displays at store

Marketing

     -Execute marketing, branding and promotion activities

     -Ensure fliers/ brand POS are available at store

     -Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

• Store Management


• Team Management

Must have technical / professional qualifications

• Graduation Must

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Dehradun

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales

1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store

2.Ensure and monitor quality of acquisition through the store

Revenue

   -Deliver revenue targets for the store

  -Increase revenue per footfall by aiding customers purchase decisions

RoI

   -  Achieve profitability (Return on investment) targets for the store

   -  Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

     -Manage churn and achieve customer satisfaction for walk-in customers

Store Management

     -Ensure adherence to store processes in terms of documentation and systems

     -Ensure infrastructure / store upkeep

     -Maintain availability of stock at the store while adhering to norms

     -Ensure appropriate placement of pop-ups and product displays at store

Marketing

     -Execute marketing, branding and promotion activities

     -Ensure fliers/ brand POS are available at store

     -Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

• Store Management


• Team Management

Must have technical / professional qualifications

• Graduation Must