Manager - Training

Job Description

Job Title

Manager/ Sr. Manager - DSF Training - Defence

Location

Department

Distribution Capability Centre

Function

DCC – DSF Training (Defence)

Reporting to

DCC – Chief Manager -  DSF Training - Defence

Band

4/4A

Function Summary

DCC (Distribution Capability Development) Department is dedicated to equipping all sales employees with the essential knowledge and product skills across the company’s diverse financial product offerings.

The department’s primary objective is to empower the sales channels, ensuring that they possess the expertise needed to position the organization as the leading insurance firm in India. By focusing on continuous development, this department drives internal mobility for training employees across various verticals, fostering their personal growth while simultaneously enhancing the growth and success of the firm’s sales teams. This dynamic approach supports a thriving ecosystem where both employees and the organization are set on a path of mutual progress and achievement.

Job Summary

The role involves conducting training for Rakshak Managers and Officers, covering topics like selling skills, MLI products, and digital tools. It includes planning and executing training programs, coordinating with branches, and ensuring compliance. The focus is also on employee development through performance reviews, feedback, and addressing skills gaps. Additionally, the role ensures adherence to training methodologies and achieving business objectives.

Key Responsibilities

Job Specification:

• Conduct training modules for Rakshak Managers and Rakshak Officers


• Conducting induction and on-boarding training programs


• Training on selling skills


• Training on all MLI Insurance products and processes


• Training on all MLI Digital tools and Assets


• All other training programs as outlined in the Rakshak Managers and Rakshak


• Officers learning journey


• Conducting GID’s and IID’s


• Conducting PRP and FOD as and when required

Administrative:

• Planning, scheduling, and executing all regular training programs for office Leadership & FLS


• Proactive planning for any special training programs, interventions and management development programs.


• Coordinating with the Branch Offices', Regional Offices and leadership team for regular performance reviews meetings and sharing of expectations and deliverables between the business managers.


• Ensuring time and duration adherence; internal and regulatory compliances

Employee Development:

• Development of on board employees ; regular performance reviews and feedback for continuous improvements in knowledge and skills.


• Motivating, traction of the KRAs and R&R, providing continuous encouragement for the mapped employees.


• Course correcting any gaps in knowledge, skills or attitudes of the mapped employees through training, coaching and counseling.

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan.


• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.


• Ensuring that each program achieves the business objectives it was targeting to achieve.

Key skills required

• Ability to drive organizational objectives


• Result Orientation


• Effective Management and Governance of Process


• Strong communication skills


• Working with & through others


• Leading People

Desired qualification and experience

• Graduate in any discipline.


• At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

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