Member Journey Executive (Beforest Lifestyle Solutions Pvt Ltd)

Beforest
Lifestyle Solutions Private Limited

About
Beforest

Beforest
Lifestyle Solutions is building regenerative, community-led living across
India. Through ventures like Bewild (forest-friendly produce) and Regolith
(native architecture), we are creating a new blueprint for how people live — in
harmony with land, each other, and the larger world.

Learn
more:
? beforest.co
? bewild.life

Job
Description – Member Journey Executive

About
the Role

Location: Hyderabad
Mode: Full-time, office-based, 5 days/week
Travel: Occasional travel to Beforest collectives and project locations
Reports to: Member Journey Lead

CTC: Based on experience and alignment

The Member
Journey Executive will support the smooth and positive experience of
Beforest members throughout their journey with us.

You will
be one of the key points of contact for members, helping them with queries,
updates, requests, documentation, and follow-ups. The role involves working
closely with internal teams to ensure that member requests are tracked,
communicated, and closed on time.

This is a
people-facing role that requires empathy, patience, ownership, and strong
follow-through. You will work in a dynamic environment where every day may
bring a different member request or coordination requirement.

Who
We're Looking For

We are
looking for someone who:

• Enjoys interacting with people
  and building relationships
  
• Is warm, patient, and
  approachable in conversations
  
• Takes ownership of tasks and
  follows through to closure
  
• Is comfortable handling
  multiple requests and priorities
  
• Communicates clearly, both
  verbally and in writing
  
• Is organised and comfortable
  working with data and documentation
  
• Is willing to learn and work
  in an evolving, purpose-driven environment
  
• Can remain calm and
  professional when handling difficult or sensitive conversations
  

You don't
need extensive experience. What matters most is your attitude, willingness
to learn, communication skills, and ability to build trust with people.

Educational
Qualification

• Minimum Graduation in any
  discipline
  
• Candidates from backgrounds
  such as communications, management, hospitality, customer service,
  community engagement, or related fields will be preferred.
  

Experience

• 1–2 years of experience in customer
  service, client servicing, community engagement, operations, hospitality,
  coordination, or a similar people-facing role
  
• Fresh graduates with strong
  communication and interpersonal skills may also be considered
  

Key
Skills

• Strong verbal and written
  communication
  
• Good interpersonal and
  relationship-building skills
  
• Basic proficiency in Google
  Workspace / Google Sheets
  
• Comfortable learning and
  working with Zoho CRM or similar tools
  
• Good coordination and
  follow-up skills
  
• Attention to detail and
  ability to maintain accurate records
  
• Ability to work
  collaboratively with multiple teams
  

Key
Responsibilities

1.
Support the Member Journey

• Act as a point of contact for
  routine member queries and requests
  
• Respond to member
  communication in a timely and professional manner
  
• Understand member concerns and
  coordinate with the relevant internal team for resolution
  
• Ensure members receive
  appropriate updates and follow-ups
  

2.
Maintain Member Records & Track Requests

• Update and maintain member
  information in Zoho CRM / relevant systems
  
• Track member requests,
  commitments, and follow-ups
  
• Maintain documentation and
  ensure information is updated accurately
  
• Follow up with internal teams
  to ensure pending requests are closed
  

3.
Coordinate with Internal Teams

• Work closely with Operations,
  Communications, Experiences, and other relevant teams
  
• Coordinate documentation,
  updates, registrations, bookings, and other member requirements
  
• Ensure clear handovers and
  timely communication between members and internal teams
  
• Escalate complex or sensitive
  matters to the appropriate senior team member
  

4.
Support Member Communication & Experiences

• Support member communications,
  updates, events, and experiences
  
• Assist in coordinating member
  visits and engagement activities
  
• Collect member feedback and
  share insights with the team
  
• Support initiatives aimed at
  improving the overall member experience
  

5.
Improve Member Experience

• Identify recurring member
  queries and areas of friction
  
• Suggest simple improvements to
  communication and coordination processes
  
• Help build and maintain FAQs,
  templates, trackers, and other member-support resources
  
• Gradually develop a deeper
  understanding of the complete Beforest member journey
  

What
You Get

• An opportunity to work closely
  with a growing community of Beforest members
  
• Exposure to community
  engagement, customer experience, operations, and regenerative living
  
• Opportunity to learn and grow
  within a purpose-driven organisation
  
• A people-centric role with
  meaningful ownership and learning opportunities
  
• Opportunities to visit and
  experience Beforest's unique projects and collectives