MetaSolv Application Support Lead

Key Responsibilities

• Lead and mentor a team of  MetaSolv support professionals.


• Act as primary escalation point for production incidents and service outages.


• Monitor incidents, service requests, and problem tickets.


• Ensure agreed SLAs and KPIs are consistently achieved.


• Drive root cause analysis (RCA) and preventive actions.


• Coordinate with business users, client IT teams, and vendors.


• Conduct daily operational reviews and status reporting.


• Manage release support, deployment validations, and post-production monitoring.


• Facilitate knowledge management and continuous service improvement initiatives.


• Support transition, KT, and stabilization activities.

Required Skills

• Strong experience in Oracle MetaSolv Solution (MSS).


• Telecom OSS/BSS domain knowledge.


• Incident, Problem, and Change Management.


• Production Support governance.


• SQL and database troubleshooting.


• Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.


• Team management and stakeholder communication.


• ITIL Foundation Certification.


• Experience with Oracle OSS products.


• Exposure to integration support environments.

Preferred Skills

• ITIL Foundation Certification.


• Experience with Oracle OSS products.


• Exposure to integration support environments.