MS Dynamics CRM Developer

Description of Responsibilities: 
CRM Developer 
• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks 
developed as part of an Agile Backlog process. 
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project 
delivery. 
• Work closely with and be a member of a team led as assigned by the company to implement solutions as 
defined. 
• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE 
with Contact Center applications, self-service portals, SAP, and payment gateways. 
• Under the direction of the Microsoft CRM CE Sr Developer / Designer: 
• Ensure the seamless integration, best in class performance, and efficient data flow across systems. 
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE 
solutions. 
• Promote user adoption through effective change management and support. 
• Provide ongoing support and optimization for Dynamics 365 CE solutions. 
• Identify and implement improvements to enhance system functionality and user experience. 
• Configure Dynamics 365 CE applications to meet specific business requirements. 
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified 
Routing, etc. for Omnichannel features. 
• Work with technical teams to ensure customizations and integrations are aligned with functional needs. 
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within 
Application Lifecycle Management best practices, company Standards, and company Software Development 
Lifecycle documentation. 
• Develop and maintain a productive working relationship with technology staff, business owners, project 
sponsors, vendors, and key clients. 
• Lead and participate in project team activities for system work efforts related to enterprise systems. 
• Work independently to accomplish the tasks and duties assigned. 
• Adhere to and follow all Company's standards, policies, and procedures. 
• Utilize various software and/or technology tools to perform job duties. 
Required Versus Preferred Qualifications: 
Minimum Experience: 
• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 
CE CRM landscape. 
• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified 
Routing, PCF, etc. 
• 7+ years of .Net experience writing plug in code for Dynamics CE. 
• 3+ years of REACT experience. 
• 3+ years of Power Automate experience. 
• 2+ years of PowerBI experience. 
Desired Skillset: 
• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including 
customization, configuration, and user management. 
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service 
web portals, and native mobile applications. 
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of 
successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers. 
• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and 
payment gateways. 
• Familiarity with Agile development methodologies. 
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and 
PowerPoint, plus proficient in Microsoft ADO Testing Module. 
Soft Skills: 
• Excellent analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Ability to lead and collaborate with cross-functional teams. 
• Detail-oriented with strong organizational and project management skills. 
• Additional beneficial skills include: 
• Enterprise Business Solutions, specifically SAP projects 
• ITIL / ITSM practices and methodologies 
Certifications / Education: 
• This role should have the following certifications: 
• Dynamics 365 Fundamentals (MB-910). 
• Microsoft Power Platform + Dynamics 365 Core (MB-200). 
• Power Platform App Maker Associate (PL-100). 
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230). 
• Power Platform Developer Associate (PL-400) 
• This role should be working towards the following certifications: 
• Power Platform Functional Consultant Associate (PL-200). 
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600). 
• MS Dynamics Fast Track recognized architect. 
• Microsoft Most Valuable Professional (MVP) recognized.