MTR (Microsoft Teams Rooms)

Job Description:
·       Microsoft Teams Rooms application issues (login, app crashes, stuck on joining meeting)
·       MTR device health (console, compute unit, touch panel)
·       Audio/video devices (camera, mic, speaker) basic troubleshooting ( With Remote support team)
·       Display issues (TV/monitor not working, resolution issues) - ( With Remote support team)
·       Teams Rooms resource account configuration (sign-in issues, password sync)
·       Exchange mailbox / calendar integration issues
·       Device configuration profiles (via Intune / Teams Admin Center)
·       Network connectivity within the organization (LAN/Wi-Fi in office)
·       Firewall/proxy issues affecting Teams connectivity (internal fixes)
·       Basic bandwidth checks
·       Teams Rooms app updates
·       Firmware updates for certified MTR devices
·       OS updates (where managed by IT)