MuleSoft Support Engineer

Req ID: 369567 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MuleSoft Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

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  Job Description : Senior MuleSoft Support Engineer (8–10 Years)

  
  

  Position: Senior MuleSoft Support Engineer

  
  

  Experience: 8–10 Years

  
  

  Location : India(Remote)

  
  

  Job Summary

  
  

  We are looking for an experienced Senior MuleSoft Support Engineer to lead Advanced L2 production support for enterprise integration platforms. This role requires deep expertise in MuleSoft operational troubleshooting, complex incident analysis, cross-system integration diagnosis, and technical leadership during critical production incidents.

  
  

  The role focuses on Advanced L2 support and does not include L3 development activities.

  
  

  Key Responsibilities

  
  

  Advanced L2 Incident Management

  
  
  
  
  • Lead investigation and resolution of P1/P2 production incidents.
  
  
  • Perform end-to-end transaction tracing across multiple integrated applications.
  
  
  • Analyze complex API failures and integration issues.
  
  
  • Troubleshoot intermittent production issues and identify probable root causes.
  
  
  • Lead bridge calls and coordinate with multiple technology teams.
  
  
  • Drive restoration activities while minimizing business impact.
  
  
  
  

  MuleSoft Platform Support

  
  
  
  
  • Advanced MuleSoft log analysis.
  
  
  • Analyze DataWeave runtime errors.
  
  
  • Investigate API performance and timeout issues.
  
  
  • Diagnose connector failures and integration bottlenecks.
  
  
  • Support CloudHub / Runtime Fabric operational troubleshooting.
  
  
  • Validate deployment health after production releases.
  
  
  
  

  Messaging & Integration Platforms

  
  
  
  
  • Azure Service Bus operational support
  
  
  • RabbitMQ operational support
  
  
  • Queue monitoring
  
  
  • DLQ validation
  
  
  • Message replay and reconciliation
  
  
  • JAMS batch monitoring and rerun coordination
  
  
  
  

  Operational Excellence

  
  
  
  
  • Mentor L2 support engineers.
  
  
  • Review major incident RCA.
  
  
  • Improve SOPs and runbooks.
  
  
  • Identify automation opportunities.
  
  
  • Participate in Problem Management discussions.
  
  
  • Support continuous service improvements.
  
  
  
  

  Required Skills

  
  

  Primary

  
  
  
  
  • MuleSoft Anypoint Platform
  
  
  • Mule 4
  
  
  • DataWeave
  
  
  • REST APIs
  
  
  • JSON/XML
  
  
  • Splunk
  
  
  • ServiceNow
  
  
  
  

  Secondary

  
  
  
  
  • Azure Service Bus
  
  
  • RabbitMQ
  
  
  • JAMS Scheduler
  
  
  • Azure API Management
  
  
  • SFTP
  
  
  • SQL
  
  
  
  

  Good to Have

  
  
  
  
  • Azure Data Factory
  
  
  • Kafka
  
  
  • CloudHub 2.0
  
  
  • Runtime Fabric
  
  
  • Azure Monitor
  
  
  • Dynatrace
  
  
  
  

  Technical Expertise

  
  
  
  
  • Advanced production troubleshooting
  
  
  • End-to-end integration tracing
  
  
  • API performance tuning
  
  
  • Queue diagnostics
  
  
  • Payload and schema analysis
  
  
  • Incident leadership
  
  
  • Technical mentoring
  
  
  • Operational governance
  
  
  
  

  Soft Skills

  
  
  
  
  • Strong leadership skills
  
  
  • Excellent stakeholder communication
  
  
  • Ability to lead major incident bridges
  
  
  • Decision-making under pressure
  
  
  • Customer management
  
  
  • Mentoring junior engineers
  
  
  • Strong documentation skills
  
  
  
  

  Preferred Certifications

  
  
  
  
  • MuleSoft Certified Developer – Level 1
  
  
  • MuleSoft Certified Integration Architect (preferred)
  
  
  • ITIL Foundation
  
  
  • Azure Fundamentals (preferred)
  
  
  
  

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.