O365 L1/L2 Support Engineer

We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise users.

Key Responsibilities

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  Provide L1/L2 technical support for Microsoft 365 applications and services.

  
  


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  Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.

  
  


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  Manage user accounts, license assignments, password resets, and access permissions.

  
  


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  Resolve email delivery, mailbox configuration, calendar, and connectivity issues.

  
  


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  Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.

  
  


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  Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.

  
  


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  Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.

  
  


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  Escalate complex issues to L3 or relevant technical teams.

  
  


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  Maintain incident records, troubleshooting documentation, and operational procedures.

  
  


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  Provide remote end-user support and ensure timely incident resolution.

  
  

Mandatory Skills

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  Minimum 4+ years of experience in Microsoft 365 / O365 technical support.

  
  


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  Hands-on experience in L1/L2 support and incident management.

  
  


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  Strong troubleshooting knowledge of Outlook and Exchange Online.

  
  


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  Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.

  
  


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  Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.

  
  


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  Familiarity with ITSM tools, ticket management, and SLA-based support.

  
  


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  Good communication, customer service, and troubleshooting skills.

  
  

Preferred Skills

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  PowerShell scripting for Microsoft 365 administration.

  
  


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  Knowledge of ITIL processes and incident, problem, and change management.

  
  


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  Experience supporting enterprise users in a corporate IT environment.

  
  

Candidate Requirements

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  Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.

  
  


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  Candidates should be comfortable working in a hybrid model from NCR, Mumbai, or Kolkata.

  
  


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  Strong customer service orientation and the ability to troubleshoot technical issues independently are essential.

  
  

Keywords: O365 Support, Microsoft 365, L1 Support, L2 Support, Outlook, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, Azure AD, MFA, ITSM, Incident Management, SLA, PowerShell.