Officer- Customer Success Prosthetist and Orthotist

• Facilitate onboarding and digital workflow training for customer-side staff and site-level trainees.
  

• Guide patients through the prosthetic fitting process, including education on device usage and care.
  

• Coordinate on-site with clinicians, technicians, and stakeholders to ensure timely service delivery.
  

• Provide ongoing support for troubleshooting related to digital prosthetic fabrication and delivery.
  

• Assist with patient follow-up visits and outcome assessments.
  

• Ensure execution according to SOPs across all clinical, production, quality and management business processes at the customer site
  

• Act as the on-ground escalation point for any operational or service-related challenges and coordinate with internal teams to resolve technical or service issues.
  

• Monitor device usage, capture patient and partner feedback, and relay improvement suggestions.
  

• Ensure 100% documentation of all patient-related processes and maintain record accuracy.
  

• Support in the execution of account expansion opportunities.
  

Requirements

• Bachelor's or Master's in Prosthetics & Orthotics or engineering discipline.
  

• 0 - 6 months in a clinical or customer-facing healthcare role.
  

• Deep understanding of the prosthetics and orthotics processes
  

• Excellent verbal and written communication skills
  

• Empathy and ability to build rapport with patients and stakeholders
  

• Adaptability to work in field conditions across diverse locations
  

• Problem-solving mindset with attention to detail
  

• Collaborative attitude to coordinate with cross-functional teams 
  

Preferred Qualifications:

• Experience of fabrication of laminated socket, pin type sockets and soft insert are added advantages.