Offshore Account Manager | India |Bangalore

Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey

• You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services


• Your role is crucial in driving customer satisfaction, retention, and business growth

Responsibilities:

• Client Relationship Management:Build and maintain strong relationships with assigned clients


• Act as the main point of contact and establish trust to understand their business goals and challenges


• Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations


• Identify opportunities for upselling or cross-selling based on client needs


• Account Planning:Develop account plans outlining strategies for client retention and growth


• Collaborate with internal teams to align products or services with client objectives


• Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits


• Provide training and support to clients as needed


• Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner


• Collaborate with internal teams to ensure client satisfaction


• Sales Growth:Identify opportunities for business expansion within existing accounts


• Work closely with the sales team to explore new revenue streams


• Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership


• Monitor contract compliance and address any discrepancies


• Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics


• Utilize analytics to identify trends and opportunities for improvement


• Customer Feedback:Gather and analyze customer feedback to improve products or services


• Implement changes based on client input to enhance customer satisfaction