Operations Manager

About the Property

Set amidst the tranquil Kumaon Hills near Mukteshwar, this boutique hospitality property offers a distinctive blend of colonial-era charm, contemporary comforts and scenic Himalayan surroundings. Nestled among lush greenery, oak forests and an apple orchard, the property provides an intimate setting for guests seeking a peaceful mountain retreat. The experience combines personalised hospitality, thoughtfully designed accommodation, curated dining and nature-led experiences, making it an environment where operational excellence, attentive guest service and a strong understanding of boutique hospitality are central to the guest experience.

Key Responsibilities

• Monitor daily hotel revenue and sales performance against
  budget and actual targets, identify variances, and implement corrective
  measures.
  
• Coordinate closely with the Sales & Marketing team to
  maximize business opportunities and revenue.
  
• Monitor competitor activities, market trends, and pricing
  strategies to identify opportunities for business growth.
  
• Develop and implement innovative ideas and initiatives to
  maximize revenue and enhance guest experience.
  
• Ensure effective delegation of responsibilities and
  optimum utilization of manpower.
  
• Maintain regular interaction with guests, obtain
  feedback, and ensure prompt resolution of concerns.
  
• Lead, motivate, and guide the team to achieve operational
  and business objectives.
  
• Conduct regular training and development sessions,
  particularly during lean periods, to enhance employee skills and service
  standards.
  
• Conduct daily HOD meetings to review operations, address
  challenges, and ensure smooth coordination among departments.
  
• Communicate and facilitate the implementation of new
  operational initiatives and management directives.
  
• Ensure strict compliance with company policies, SOPs, and
  guidelines issued by the Head Office.
  
• Take overall responsibility for the administration and
  day-to-day operations of the hotel.
  
• Ensure effective coordination and communication among all
  hotel departments.
  
• Manage vendors, service providers, and local business
  partners effectively.
  
• Handle local liaison and coordination with government and
  administrative authorities as required.
  
• Undertake any other responsibilities or assignments
  entrusted by the Management/Managing Director.
  

Requirements

Desired Skills

• Excellent verbal and written communication skills.
  
• Strong leadership, interpersonal, networking,
  negotiation, and presentation skills.
  
• Excellent organizational and problem-solving abilities, ability
  to lead and motivate teams.
  
• Thorough knowledge of hotel operations, guest service
  standards, and departmental coordination.
  
• Ability to work independently and take ownership of
  overall hotel operations.
  

Education

• Degree/Diploma in Hotel Management (3-year program)
  preferred.
  
• MBA in Hospitality/Business Management will be an added
  advantage.
  

Experience

7–10 years of relevant experience in the
hospitality industry,
preferably with experience in hotel/resort operations and team management.